Market Scan Information Systems Selects Symantec's Norton Helpdesk Assistant To Reduce Support Costs
Powerful Tool Enables Help Desks and Support Staff to Remotely Access, Diagnose and Fix PC Problems
CUPERTINO, Calif. Sept. 29, 1999 - Symantec Corporation (Nasdaq: SYMC)
announced today that Market Scan Information Systems has purchased 5000 units
Norton HelpDesk Assistant. Norton HelpDesk Assistant is a powerful tool for
providing quick and reliable help desk support while reducing support costs and
maximizing employee productivity. It integrates best-of-breed products such as
pcAnywhere, Norton Utilities, Norton CrashGuard, and Norton System Center, and
includes Norton Ghost, on a single CD.
As a nationwide software, hardware, and information supplier with more than 3,500
remote Windows NT clients, Market Scan has an ongoing need for a comprehensive
support tool that allows technicians to quickly and accurately diagnose and solve
a wide array of customer support issues. The company was looking for a solution
that would allow the internal help desk to resolve problems as well as allow
technicians to support customers. Market Scan tested various remote management
tools for more than four months to determine which product would best suit its
"Symantec's pcAnywhere was far and away the better product, satisfying our need
for multiple security profiles while providing the fastest file transfer speeds
over often less than ideal telephone connections," said Michael Hale, MIS
Director for Market Scan Information Systems.
Market Scan also needed a disk maintenance tool that would allow them to minimize
hard disk fragmentation. The company has a very large database that contains
numerous files that are updated nightly. "SpeedDisk from Symantec's Norton
Utilities fills that need admirably by allowing us to schedule the optimization
during off-peak hours. This way we can allow an extremely thorough optimization
without performance degradation for our customer," said Hale.
Hale continued, "Both of these products plus additional features are available to
us in one convenient product through Symantec's Norton HelpDesk Assistant. Our
support operations are made simpler and smoother by the addition of these two
very stable and powerful utilities."
About Norton HelpDesk Assistant
Norton HelpDesk Assistant significantly reduces a corporation's help desk burden
by enabling remote troubleshooting, repair, and restoration of networked or
mobile PCs. Easy to use and cost-effective, Norton HelpDesk Assistant integrates
the best-of-breed technologies of pcANYWHERE for remote control and file
transfer, Norton Utilities for diagnosis and repair, and Norton Ghost for
Administrators can distribute and update Norton HelpDesk Assistant software
across a network automatically, and have it installed and running in minutes.
Norton HelpDesk Assistant saves time and trouble by quickly accessing remote PCs,
diagnosing and fixing problems, and restoring failed PCs to their original
Symantec is a world leader in Internet security technology and technology
solutions that help companies manage and support workforces that use laptop
computers and other mobile devices.
The company is a leading provider of software products for the consumer market
and is rapidly growing its presence as a provider of solutions to enterprise organizations
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