Symantec Provides Free Tool To Repair Damage From Loveletter Worm
Comprehensive Tool Repairs Registry Damage and Changes to Browser Settings
CUPERTINO, Calif. - May 8, 2000 - Symantec Corp. (Nasdaq: SYMC) today
announced the availability of a comprehensive tool to repair the damage to the
registry and the changes to the Internet browser settings caused by the
VBS.LoveLetter.A worm and its variants. This automatic tool, FIXLOVE.EXE, is
available now at no charge for computers running Windows 95, 98, NT or 2000 from
This FIXLOVE.EXE tool will automatically repair the registry and Microsoft
Internet Explorer settings damaged by the VBS.LoveLetter.A worm and its variants.
In addition IT administrators can automate the repair process by running the
FIXLOVE.EXE tool from either the DOS command line or from a login script.
End-users and IT administrators should run the FIXLOVE.EXE tool after they have
scanned their systems with an anti-virus solution, such as Symantec's Norton
AntiVirus, which will delete the virus files from the system. Users should note
that FIXLOVE.EXE cannot restore deleted or overwritten files, which can only be
recovered from a backup file or an undelete tool such as the NPROTECT/UNERASE
utilities found in Symantec's Norton SystemWorks.
Users can verify the digital signature in Symantec's FIXLOVE.EXE tool at
www.wmsoftware.com/pub/chktrust.exe to ensure that the tool is legitimate in case
they receive it via e-mail. Users need to be careful since there is a strain of
the worm that includes the subject line "Virus ALERT!!!" posing as a message from
Symantec technical support. The attachment included in that e-mail is titled
"Protect.VBS" and is NOT being distributed by Symantec. If users receive that
e-mail, they should delete it immediately.
Norton AntiVirus customers should make sure they have the current virus
definition updates before scanning their systems. Updated virus definitions for
all variants are available now via Symantec's LiveUpdate and can also be
downloaded from www.symantecstore.com
For computer users who may not currently have an anti-virus solution installed,
Symantec also offers a free online scan for your system at www.symantec.com.
Using Symantec's award-winning anti-virus technology, the Norton Internet
Security Analyzer conducts an online scan of the user's computer to determine if
it is infected. In addition, the Security Analyzer also can evaluate a
computer's overall security status to make sure it is protected from hackers,
inappropriate content, and privacy threats. Symantec's Security Analyzer and
Virus Check programs are also available on ZDNet's Cybercrime web site at
The VBS.LoveLetter.A worm and its variants have accounted for more than 25
percent of the viruses found on the almost 5,000 PCs scanned since the launch of
the Norton Internet Security Analyzer tool on Symantec's web site Feb. 24
The VBS.LoveLetter.A worm contains a malicious payload that can result in
non-recoverable data and/or inoperable computer systems. It was first discovered
on May 4, 2000 in Asia and quickly spread worldwide. The variants of the worm
currently being distributed via e-mail include the following subject lines:
"ILOVEYOU," "Susitikim shi vakara kavos puodukui . . .," "fwd: Joke," "Mothers
Day Order Confirmation," "Dangerous Virus Warning," "Important! Read carefully!!"
and "Virus ALERT!!!". For more information on the VBS.LoveLetter.A worm and its
variants, please visit the Symantec web site at www.symantec.com.
Symantec Antivirus Research Center:
SARC is one of the industry's largest dedicated team of virus experts. With
offices located in the United States, Japan, Australia, and the Netherlands, the
sun never sets on SARC. The center's mission is to provide swift, global
responses to computer virus threats, proactively research and develop
technologies that eliminate such threats, and educate the public on safe
computing practices. As new computer viruses appear, SARC develops
identification and detection for these viruses, and provides either a repair or
delete operation, thus keeping users protected against the latest virus threats.
Symantec is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. Headquartered in Cupertino, Calif., Symantec has operations in more than 40 countries. More information is available at www.symantec.com.
NOTE TO EDITORS:
: If you would like additional information on Symantec Corporation and its products, please view the Symantec Press Center at http://www.symantec.com/PressCenter/ on Symantec's Web site. All prices noted are in US dollars and are valid only in the United States.
Symantec, the Symantec logo, VERITAS, and the VERITAS logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the United States and certain other countries. Additional company and product names may be trademarks or registered trademarks of the individual companies and are respectfully acknowledged.
FORWARD LOOKING STATEMENT: This press release contains
forward-looking statements. There are certain important factors that
could cause Symantec's future development efforts to differ materially
from those anticipated by some of the statements made above. Among
these are the anticipation of the growth of certain market segments,
the positioning of Symantec's products in those segments, the
competitive environment in the software industry, new security threats,
dependence on other products, changes to operating systems and product
strategy by vendors of operating systems, and the importance of new
Symantec products. Additional information concerning those and other
factors is contained in the "Risk Factors" section of the company's
annual report on Form 10-K for the fiscal year ended April 2, 1999.
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