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News Release

Discount Tire Co. Selects ON iCommand for Rapid Automated Roll-Out and Centralized Administration of Dell Retail POS Device

Largest Independent Tire Retailer Chooses ON iCommand Suite to
Cost-Effectively Manage Rapid Growth in Nearly 600 Locations Across 18 States

Solution “Pays for Itself” in Less Than Two Months, While Enhancing
Customer Satisfaction, Corporate Security, and Operational Efficiency

WALTHAM, MA (Feb 4, 2004) – ON Technology (NASDAQ: ONTC), a leading provider of enterprise infrastructure management solutions, today announced that Discount Tire Company, America’s largest independent tire company, has recently selected and successfully begun its implementation of ON iCommand to manage 3,300 Point-of-Sale (POS) devices and PCs across its entire retail and corporate infrastructure.

Based in Scottsdale, Ariz., Discount Tire has 528 retail stores in 18 states with plans to aggressively expand its retail locations over the next year. Discount Tire is currently using ON iCommand to automate and accelerate the roll-out of new Dell OptiPlex POS systems in all of its stores, as well as provide ongoing security patch management and one-click disaster recovery. ON iCommand will also be used to provide centralized management for all desktops and laptops in the company’s five regional distribution centers, 19 warehouses, 19 regional offices, as well as in its customer call center and corporate headquarters.

The retailer is now rolling-out an unprecedented 500 new POS devices per week using iCommand’s unique auto-provisioning capability. With this automated feature, Discount Tire can now upgrade its entire POS infrastructure in less than two months without tying up valuable corporate IT resources. This is a remarkable improvement compared to the estimated 12 months and five full-time corporate IT people it would take to complete this type of project using traditional manual “sneakernet.”

In addition, ON’s auto-provisioning capability also allows Discount Tire to cost-effectively manage rapid growth as the company adds new store locations because it allows non-technical, store employees to easily and rapidly provision new POS systems. Discount Tire joins a fast-growing number of leading retailers – including The Home Depot, Staples, PETCO and OfficeMax – who have implemented ON’s advanced solution to dramatically lower the cost of managing their mission-critical retail infrastructures while simultaneously improving customer service and corporate security.

ON iCommand minimizes downtime for Discount Tire’s POS systems by ensuring they always have the latest application updates and security patches – delivered “over-the-wire,” even over low-bandwidth frame-relay communication links – while ON’s one-click disaster recovery capability allows administrators to rapidly restore corrupted or misconfigured systems without incurring the considerable time delay and expense of sending technicians to remote store locations.

“By fully automating our roll-out of new Dell POS systems, ON’s solution paid for itself in less than two months,” said Beverly West, manager of PC technology for Discount Tire Co. “ON’s unique combination of rapid implementation time with proven technology for the retail sector yielded an ROI that surpassed our expectations. In addition, ON was the only company that could deliver the flexibility and reliability of parameter-based native installations, allowing us to provide the best possible service to our customers.”

Full Lifecycle Management
Discount Tire is leveraging ON iCommand to manage the full end-to-end lifecycle of its store devices. Discount Tire’s IT organization has also integrated ON iCommand with its existing IBM AS/400 store servers, which are being used as local caching servers for all software applications and packages, in order to minimize bandwidth usage. The ON solution is being used to install and configure:

  • The POS terminals’ operating system, including critical network and security settings
  • Discount Tire’s Java-based customer service application
  • Anti-virus software
  • Emulation software for accessing data on local IBM AS/400 store servers
  • Other productivity applications

“We’re thrilled to be helping innovative retailers like Discount Tire with major technology initiatives that further enhance their efficiency and competitiveness,” said Phil Neray, vice president of marketing, ON Technology. “We look forward to enabling their continued growth and success over time.”

About Discount Tire Co.
Discount Tire Company is the largest independent tire dealer in the United States with 528 retail stores and 8,415 employees. Some West Coast stores operate as America’s Tire Co. Founded in 1960 by owner Bruce Halle and headquartered in Scottsdale, Arizona, the company sells leading brands, such as Michelin, Goodyear, B.F. Goodrich, Pirelli, Yokohama, and private-label tires, as well as custom wheels and suspension products. Discount Tire sells tires online giving customers their choice of having tires or wheels shipped directly to their homes, or soon, the ability to have them installed with an appointment at any store location. Discount Tire Co.’s employees are committed to providing innovative, timely and quality service that exceeds customers’ expectations. Computerized sales and inventory systems help to provide those customers the right answers quickly. For further information about Discount Tire, please visit www.tires.com.

About ON Technology Corporation
ON Technology empowers IT organizations and service providers to manage the full lifecycle of their computing systems over large-scale corporate networks. Our solutions are used to rapidly and reliably deploy critical applications, operating systems, and content to desktops, mobile PCs, handhelds, servers, retail point-of-sale (POS) terminals and banking workstations. Our customers leverage our solutions to significantly reduce IT costs, improve availability and reliability of business-critical applications, and enhance both IT and end-user productivity. ON’s management solution has been chosen by more than 1,000 enterprises worldwide to manage in excess of 1.2 million networked computer systems. For more information visit ON Technology’s Web site at www.on.com or call 800-767-6638.

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ON Technology, ON Command, and ON Command CCM are registered trademarks, and the ON logo and ON iCommand are trademarks of ON Technology Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. All other brand names and trademarks are properties of their respective owners.

The statements in this press release that relate to ON Technology’s future plans, events and performance are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements involve a number of risks and uncertainties. Some of the important factors that could cause actual results to differ materially from those indicated by the forward-looking statements are general economic conditions, including the current weakness in the global economy, demand for the Company’s products and services, performance of the Company’s direct and indirect distribution channels, competitive pressures, market acceptance of the Company’s new products and technologies, and the risk factors detailed from time to time in ON Technology’s periodic reports filed with the Securities and Exchange Commission, including without limitation the Company’s Quarterly Report on Form 10-Q for the third quarter of 2003 filed in November 2003. Actual results and performance may differ materially due to these and other factors. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date of this press release. ON Technology undertakes no obligation to release publicly any updates or revisions to any forward-looking statements contained in this press release that may reflect events or circumstances occurring after the date of this press release.


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