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PETCO Selects ON iCommand to Centralize Configuration Management Across Entire National Retail Chain of More Then 630 Stores

PETCO Joins World-class Retailers - Including The Home Depot, Staples and OfficeMax - in Leveraging ON Solution to Provide Total Centralized Control for Retail and Corporate IT Infrastructure

WALTHAM, MA (July 29, 2003) - ON Technology Corporation (NASDAQ:ONTC), a leading provider of enterprise infrastructure management solutions, today announced that PETCO Animal Supplies, Inc. (NASDAQ: PETC) has purchased more than 5,500 licenses of ON iCommand™ during ON Technology’s second quarter, to provide centralized management for all its devices across the leading pet retailer’s more than 630 stores and corporate offices. PETCO selected ON’s remote systems management solution to manage all retail POS devices and servers in its stores, as well as PCs and servers in nine regional distribution centers and its San Diego-based National Support Center. Implementation is slated to begin this quarter.

ON Technology's customers have achieved significant savings with the new technology, based on its unique ability to streamline the roll-out of new devices, operating systems, and applications, thereby reducing the need to hire additional IT staff. In addition, by enabling POS systems to be remotely updated, repaired, and completely rebuilt when required, from centralized administration servers – without sending technicians to stores or waiting for devices to be shipped to and from a remote repair facility – the iCommand solution also significantly reduces POS downtime and ensures that all retail devices always have the latest software, thus leading to enhanced customer retention and employee satisfaction.

“PETCO is committed to the strategic application of innovative technology to efficiently fulfill its mission of providing leading products and services to pet pamperers and their pets,” said J Smith, PETCO Director of Network and Store Systems. “ON Technology is a key strategic partner for PETCO in that regard – providing a single solution for streamlining and managing our entire IT infrastructure. After an intensive technical evaluation of competitive solutions, we chose ON iCommand due to its flexibility, enterprise scalability and open architecture, as well as ON Technology’s proven track record in large and rapidly-growing retail environments,” Smith added.

PETCO will leverage ON iCommand to automatically provision and manage more than 3,500 retail POS systems and IBM store servers along with 2,000 desktops, laptops and HP/Compaq servers in the retailer’s corporate environment. The ON solution will also be used to deploy and configure POS applications from retail software vendors such as SAP and JDA; instantly push real-time updates such as security fixes; deliver ongoing patch management; and provide one-click disaster recovery for business-critical systems.

In addition, ON iCommand will be used to automate the company’s migration to Microsoft’s latest generation of desktop and server operating systems, as well as to manage store handheld devices, in-store kiosks, and Linux devices in the future. Integration with the current Remedy help desk system is also planned.

“We look forward to supporting PETCO in accelerating its business to new heights – while contributing directly to significant savings and thus enhancing its bottom line,” said Robert Doretti, Chairman, President and CEO of ON Technology. “PETCO’s selection of ON iCommand validates once again our unique ability to meet the demanding requirements of large and geographically-distributed organizations, and especially retail organizations such as PETCO that are constantly adding new locations and managing heterogeneous environments incorporating a wide range of platforms and devices.”

In addition to PETCO, ON Technology’s customer base includes many other world-class retailers such as: The Home Depot, Staples, and OfficeMax in the U.S., as well as Toyota, COOP, MAHAG Volkswagen and IKON in Europe. ON also has a strategic partnership with Fujitsu Transaction Solutions, a leading provider of point-of-sale (POS) hardware, software and infrastructure management services.

Deploying Critical Updates While Minimizing Bandwidth Usage PETCO will use ON iCommand to deploy critical operating systems, applications, and store data across PETCO’s Wide Area Network (WAN), while dynamically adjusting network usage to preserve scarce bandwidth for crucial store traffic such as credit card authorizations and customer-facing applications. In particular, the ON solution will be used to:

  • Perform a fully automated rollout of next-generation POS devices from bare metal, including provisioning and configuring systems with Microsoft’s latest Windows operating systems.

  • Deploy and manage store applications such as JDA Win/DSS for POS and checkout, including configuring the POS software for PETCO’s custom GUI interface. ON iCommand will also be used to deploy and configure other retail applications such as SAP CAMPBELL time and attendance software, credit card verification software, and applications for transferring store transaction data to corporate headquarters.

  • Instantly deploy critical updates such as OS service packs as well as BIOS updates and updated drivers for touch screens and card scanners. For example, a recent Windows service pack was more than 650 Megabytes in size, illustrating the need for efficient bandwidth throttling across the company’s retail network.

  • Build store and corporate servers from bare metal, including automated configuration of RAID controllers and lights-out diagnostic cards.
    Deploy and manage corporate productivity applications such as Microsoft Office and Internet Explorer, including deployments to corporate laptops over low-bandwidth dial-up connections.

  • Discover and track store hardware assets, monitor software license compliance, track software usage, and immediately identify whenever a device has been moved or re-configured.

    PETCO also found that ON Technology’s unique dynamic native installation technology was a superior alternative to traditional static snapshot technologies, because it allows the retailer’s IT personnel to develop a single deployment package that can then be used company-wide for a wide range of configurations and users, thus providing significant time and cost savings in terms of package development and management.

    PETCO Selects Entire ON Management Suite
    In addition to ON iCommand for software and device lifecycle management, PETCO selected the full ON iCommand Suite including ON Command® Discovery to automatically discover and track store IT assets; ON Command Remote to enable rapid resolution of end-user problems from the corporate Help Desk, and the ON

Java Application Developers Kit (ADK) to rapidly integrate ON’s solution with PETCO’s existing network environment.

PETCO is a leading specialty retailer of premium pet food, supplies and services, with a commitment to quality animal care and education. It operates more than 630 neighborhood stores in 43 states and the District of Columbia, as well as a leading destination for on-line pet food and supplies at

About ON Technology Corporation
ON Technology empowers IT organizations and service providers to manage the full lifecycle of their computing systems over large-scale corporate networks. Our solutions are used to rapidly and reliably deploy critical applications, operating systems, and content to desktops, mobile PCs, handhelds, servers, retail point-of-sale (POS) terminals and banking workstations. Our customers leverage our solutions to significantly reduce IT costs, improve availability and reliability of business-critical applications, and enhance both IT and end-user productivity. ON’s management solution has been chosen by more than 1,000 enterprises worldwide to manage in excess of 1.2 million networked computer systems. For more information visit ON Technology’s Web site at or call 800-767-6638.


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ON Technology, ON Command, and ON Command CCM are registered trademarks, and the ON logo and ON iCommand are trademarks of ON Technology Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. All other brand names and trademarks are properties of their respective owners.

The statements in this press release that relate to ON Technology’s future plans, events and performance are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements involve a number of risks and uncertainties. Some of the important factors that could cause actual results to differ materially from those indicated by the forward-looking statements are general economic conditions, including the current weakness in the global economy, demand for the Company’s products and services, performance of the Company’s direct and indirect distribution channels, competitive pressures, market acceptance of the Company’s new products and technologies, and the risk factors detailed from time to time in ON Technology’s periodic reports filed with the Securities and Exchange Commission, including without limitation the Company’s Quarterly Report on Form 10-Q for the third quarter of 2003 filed in November 2003. Actual results and performance may differ materially due to these and other factors. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date of this press release. ON Technology undertakes no obligation to release publicly any updates or revisions to any forward-looking statements contained in this press release that may reflect events or circumstances occurring after the date of this press release.

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