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Screen Actors Guild - Producers Pension and Health Plans Selects ON iCommand for Centralized Management of PC & Server Infrastructure

Turner Techtronics Leverages ON Solution to Deliver Outsourced IT Services to Burbank-Based Benefits Provider, Reducing Support Costs and Increasing Availability of Mission-Critical Claims Systems

Waltham, MA (Oct. 9, 2003) – – ON Technology (NASDAQ: ONTC), a leading provider of enterprise infrastructure management solutions, today announced that the Screen Actors Guild – Producers Pension and Health Plans (SAG-PPHP) has selected ON iCommand™ to centrally manage its PC and server infrastructure, including users at its headquarters and remote locations as well as mobile users. SAG-PPHP, with locations in Burbank, CA, Ventura, CA, New York, and Miami, serves more than 60,000 actors and their dependents and manages a common fund to provide pension and health benefits for all eligible SAG members.

Turner Techtronics, Inc., a leading regional service provider focused on serving the needs of the entertainment industry, has been awarded the desktop outsourcing contract from SAG-PPHP and will be using the ON solution for SAG-PPHP. The ON solution is expected to reduce support costs and increase the availability of mission-critical claims systems for SAG-PPHP.

“We chose ON iCommand because it uniquely satisfies both our tactical and strategic requirements,” said Nader Karimi, Executive Vice President and CIO for SAG-PPHP. “We looked at Microsoft SMS, Novell ZENworks®, and Computer Associates, but only ON offers the comprehensive solution we needed in an enterprise-class system that can be implemented rapidly and deliver immediate operational benefits.”

According to Kevin Donnellan, SAG-PPHP Director of Enterprise Infrastructure Services, “SAG-PPHP operates an extensive Cisco network consisting of multiple wired LANs, wireless LANs, and WANs with servers from HP/Compaq and laptops and desktops from Dell. The ON solution will be used to support users on all of these platforms at our headquarters and remote locations, as well as our mobile users.”

Firooz Ghassemi, SAG-PPHP Disaster Recovery Officer, said “On the tactical side, the ON solution will give us immediate visibility into the state of all of our installed hardware and software, while enabling us to immediately start deploying security patches and automate our Windows® Server 2003 migration. On the strategic side, it minimizes downtime by providing one-click disaster recovery for all our mission-critical systems – thus allowing us to specify meaningful Service Level Agreements (SLAs) – while significantly lowering ongoing support costs by eliminating the need to dispatch service technicians to upgrade software and fix desktop software issues.”

According to Dr. Ghassemi, “The SAG-PPHP software evaluation committee selected ON iCommand because it provides specific capabilities not found in other management solutions,” including:

  • One-Click Disaster Recovery: The ON management server maintains a detailed history of all installation and configuration actions performed on each managed computer, using a standard SQL database. This allows the system to rapidly rebuild corrupted or misconfigured servers and PCs to their most recent configuration, including deployment of the initial base image as well as all subsequent updates, such as security patches and application updates.
  • Bare Metal OS Installations: ON iCommand provides a unique full lifecycle approach that starts with the very first OS installation onto a bare metal machine, allowing SAG-PPHP to fully automate their OS migrations as well as the rebuilding of corrupted systems. ON’s bare metal approach is recognized as the most reliable technique for building or rebuilding computers, because it ensures that all installations are performed on a “clean” machine. In comparison, traditional software distribution tools rely on having a working operating system already in place before they can manage target computers, resulting in additional time and cost required for technicians to manually initiate hard drive “cleaning” (disk formatting) and OS installation actions. In addition, ON iCommand also supports Wake-on-LAN technology, which allows software installations to be performed during off-hours to minimize any impact on network bandwidth or employee productivity.
  • Native Installation Technology: Complex SAG-PPHP applications cannot be reliably installed using traditional “application imaging” approaches incorporated in other management tools. In comparison, the ON Agent executes the native application installation program dynamically – in real-time – exactly as it was designed to be executed by application developers, rather than attempting to re-package or reverse-engineer the installation as a static sequence of file copies and registry modifications. This significantly increases the reliability of remote installations for all of SAG-PPHP’s applications.

“We look forward to working closely with both SAG-PPHP and Turner Techtronics to deliver world-class reliability, standardization, and consistent IT processes to SAG-PPHP personnel,” said Phil Neray, Vice-President of Marketing, ON Technology. “In turn, we know this will allow SAG-PPHP to continue being responsive to the needs of the many actors and their dependents who rely on the organization to provide them with important health and pension benefits.”

About ON Technology Corporation
ON Technology empowers IT organizations and service providers to manage the full lifecycle of their computing systems over large-scale corporate networks. Our solutions are used to rapidly and reliably deploy critical applications, operating systems, and content to desktops, mobile PCs, handhelds, servers, retail point-of-sale (POS) terminals and banking workstations. Our customers leverage our solutions to significantly reduce IT costs, improve availability and reliability of business-critical applications, and enhance both IT and end-user productivity. ON’s management solution has been chosen by more than 1,000 enterprises worldwide to manage in excess of 1.2 million networked computer systems. For more information visit ON Technology’s Web site at or call 800-767-6638.


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The statements in this press release that relate to ON Technology’s future plans, events and performance are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements involve a number of risks and uncertainties. Some of the important factors that could cause actual results to differ materially from those indicated by the forward-looking statements are general economic conditions, including the current weakness in the global economy, demand for the Company’s products and services, performance of the Company’s direct and indirect distribution channels, competitive pressures, market acceptance of the Company’s new products and technologies, and the risk factors detailed from time to time in ON Technology’s periodic reports filed with the Securities and Exchange Commission, including without limitation the Company’s Quarterly Report on Form 10-Q for the third quarter of 2003 filed in November 2003. Actual results and performance may differ materially due to these and other factors. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date of this press release. ON Technology undertakes no obligation to release publicly any updates or revisions to any forward-looking statements contained in this press release that may reflect events or circumstances occurring after the date of this press release.

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