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News Release Leading Management Service
Provider (MSP) Digica Inc. Delivers Cost-Effective Remote IT Services with ON Command CCM Waltham, MA, October 17, 2000 – ON Technology (NASDAQ: ONTC), a leading provider of remote software delivery solutions, today announced that Digica Inc. has selected ON Command CCM(TM) as the core platform for its remote management service offering. Digica, which offers a range of IT outsourcing services tailored to meet customers' needs, is using ON Command CCM to deliver MSP (Management Service Provider) services over the network to remote desktops and servers located at its customer sites. Deploying ON Command CCM from its centralized 24x7 Support Centers helps Digica lower the operational costs of delivering faster Help Desk response times to its customers. ON Command CCM has been judged by industry analysts, reviewers, enterprise IT managers and service providers as the best unattended solution for remotely delivering business-critical software across the extended enterprise. "IT managers know that desktop and server management is painful, and our MSP service alleviates that pain while allowing IT organizations to focus on their primary business objectives,'' said Chris Turner, Executive Vice-President, Digica Inc. "ON Command CCM is an absolutely first-class platform for unattended network-based remote management and without it, we would simply be unable to cost-effectively deliver the high level of service quality that our customers expect.'' With ON Command CCM, service providers such as Digica are dramatically reducing the cost of delivering remote IT services by eliminating the need to send technicians to remote sites. As a result, Digica is now able to offer subscription-based desktop management for as little $53 per month per desktop -- well below the actual cost to support desktops in-house. In addition, support call duration is significantly reduced -- making end-users happier and more productive - because all software-related support tasks are executed remotely, while new operating systems, applications, upgrades and fixes can be rolled out in hours rather than weeks. With this announcement, ON Technology joins a family of market-leading Digica partners including Dell Computer, Compaq, Microsoft, Novell, Cisco, HP, and IBM/Lotus. Digica's customer base includes the New York Times, Dow Jones & Company, Johnson & Johnson, Philips-Van Heusen, UUNET, and Hexcel Corporation. "Digica thoroughly understands the challenge of delivering outsourced management services, and their selection of ON Command CCM validates our position as the market and technology leader in this space,'' said Phil Neray, vice-president of marketing, ON Technology. ``Our unique full lifecycle approach helps MSPs increase customer satisfaction and loyalty while providing them with a recurring source of high-margin revenues from ongoing management services.'' About
Digica Inc. About ON Technology Corporation ###
ON Technology, ON Command, and ON Command CCM are registered trademarks, and the ON logo and ON iCommand are trademarks of ON Technology Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. All other brand names and trademarks are properties of their respective owners. The statements in this press release that relate to ON Technology’s future plans, events and performance are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements involve a number of risks and uncertainties. Some of the important factors that could cause actual results to differ materially from those indicated by the forward-looking statements are general economic conditions, including the current weakness in the global economy, demand for the Company’s products and services, performance of the Company’s direct and indirect distribution channels, competitive pressures, market acceptance of the Company’s new products and technologies, and the risk factors detailed from time to time in ON Technology’s periodic reports filed with the Securities and Exchange Commission, including without limitation the Company’s Quarterly Report on Form 10-Q for the third quarter of 2003 filed in November 2003. Actual results and performance may differ materially due to these and other factors. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date of this press release. ON Technology undertakes no obligation to release publicly any updates or revisions to any forward-looking statements contained in this press release that may reflect events or circumstances occurring after the date of this press release.
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