Leading Management Service
Selects ON Technology Platform
Digica Inc. Delivers Cost-Effective
Remote IT Services with ON Command CCM
MA, October 17, 2000 – ON Technology
(NASDAQ: ONTC), a leading provider of remote software
delivery solutions, today announced that Digica Inc.
has selected ON Command CCM(TM) as the core platform
for its remote management service offering. Digica,
which offers a range of IT outsourcing services tailored
to meet customers' needs, is using ON Command CCM to
deliver MSP (Management Service Provider) services over
the network to remote desktops and servers located at
its customer sites. Deploying ON Command CCM from its
centralized 24x7 Support Centers helps Digica lower
the operational costs of delivering faster Help Desk
response times to its customers. ON Command CCM has
been judged by industry analysts, reviewers, enterprise
IT managers and service providers as the best unattended
solution for remotely delivering business-critical software
across the extended enterprise.
"IT managers know that desktop
and server management is painful, and our MSP service
alleviates that pain while allowing IT organizations
to focus on their primary business objectives,'' said
Chris Turner, Executive Vice-President, Digica Inc.
"ON Command CCM is an absolutely first-class platform
for unattended network-based remote management and without
it, we would simply be unable to cost-effectively deliver
the high level of service quality that our customers
With ON Command CCM, service providers
such as Digica are dramatically reducing the cost of
delivering remote IT services by eliminating the need
to send technicians to remote sites. As a result, Digica
is now able to offer subscription-based desktop management
for as little $53 per month per desktop -- well below
the actual cost to support desktops in-house. In addition,
support call duration is significantly reduced -- making
end-users happier and more productive - because all
software-related support tasks are executed remotely,
while new operating systems, applications, upgrades
and fixes can be rolled out in hours rather than weeks.
With this announcement, ON Technology
joins a family of market-leading Digica partners including
Dell Computer, Compaq, Microsoft, Novell, Cisco, HP,
and IBM/Lotus. Digica's customer base includes the New
York Times, Dow Jones & Company, Johnson & Johnson,
Philips-Van Heusen, UUNET, and Hexcel Corporation.
"Digica thoroughly understands
the challenge of delivering outsourced management services,
and their selection of ON Command CCM validates our
position as the market and technology leader in this
space,'' said Phil Neray, vice-president of marketing,
ON Technology. ``Our unique full lifecycle approach
helps MSPs increase customer satisfaction and loyalty
while providing them with a recurring source of high-margin
revenues from ongoing management services.''
Digica Inc. is a member of the DCS Group Plc, a leading
international supplier of computer systems and services
with 1999 revenues of $230 million and over 1,730 employees
in 35 locations worldwide. The company offers a range
of outsourcing services tailored to meet customers'
demands, including remote desktop management, ASP hosting
for software vendors, Web hosting, and midrange server
facilities management. Digica's objective is to help
customers with their business goals by providing end-to-end
business and technology management solutions. The company's
state-of-the-art resource facilities accommodate every
aspect of the enterprise, from providing call center
functionality to managing servers around the clock,
as well as remotely managing an entire network around
About ON Technology Corporation
ON Technology empowers IT organizations and service providers to manage the full lifecycle of their computing systems over large-scale corporate networks. Our solutions are used to rapidly and reliably deploy critical applications, operating systems, and content to desktops, mobile PCs, handhelds, servers, retail point-of-sale (POS) terminals and banking workstations. Our customers leverage our solutions to significantly reduce IT costs, improve availability and reliability of business-critical applications, and enhance both IT and end-user productivity. ON’s management solution has been chosen by more than 1,000 enterprises worldwide to manage in excess of 1.2 million networked computer systems. For more information visit ON Technology’s Web site at www.on.com or call 800-767-6638.
Gerald Kimber White
Allen & Caron Inc.
ON Technology, ON Command, and ON Command CCM are registered trademarks, and the ON logo and ON iCommand are trademarks of ON Technology Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. All other brand names and trademarks are properties of their respective owners.
The statements in this press release that relate to ON Technology’s future plans, events and performance are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements involve a number of risks and uncertainties. Some of the important factors that could cause actual results to differ materially from those indicated by the forward-looking statements are general economic conditions, including the current weakness in the global economy, demand for the Company’s products and services, performance of the Company’s direct and indirect distribution channels, competitive pressures, market acceptance of the Company’s new products and technologies, and the risk factors detailed from time to time in ON Technology’s periodic reports filed with the Securities and Exchange Commission, including without limitation the Company’s Quarterly Report on Form 10-Q for the third quarter of 2003 filed in November 2003. Actual results and performance may differ materially due to these and other factors. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date of this press release. ON Technology undertakes no obligation to release publicly any updates or revisions to any forward-looking statements contained in this press release that may reflect events or circumstances occurring after the date of this press release.
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