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ON Technology and Getronics Expand Strategic Partnership

$3.6 Billion IT Services Provider Broadens Partnership by Selecting ON iCommand to Deliver Outsourced IT Services Faster and More Cost-Effectively

WALTHAM, MA. – Nov. 4, 2003 – ON Technology (Nasdaq:ONTC), a leading provider of enterprise infrastructure management solutions, today announced that it has expanded its strategic partnership with Getronics (Euronext Amsterdam:GTN). Under the new agreement, Getronics will use ON iCommand™ as a critical software component of its new outsourced service offering, Getronics Tech Refresh™, which provides a rapid and cost-effective solution for implementing major technology initiatives such as new PC roll-outs and Windows® 2000/XP migrations on a project basis. Getronics will also leverage ON iCommand to deliver remote outsourced desktop management services for its customers’ business-critical systems, from centralized network operations centers.

The previous agreement, which was first announced in September 2002, established Getronics as a systems integrator and value-added reseller for ON Technology’s complete product line. This successful partnership has already yielded a number of new enterprise accounts for Getronics, including sales to customers in the Netherlands, France, Switzerland and Belgium. Serving many of the world’s best-known companies in a range of sectors including financial services, retail, pharmaceutical, energy, and state and local government, Getronics handles approximately 1.2 million service requests per month and manages 30 million IT assets for its clients.

“The ON Technology software solution is an important part of how we deliver services to our clients who are undergoing technology migrations, since it allows us to cost-effectively address their requirements for rapid and effortless deployments and upgrades,” said Brian O’Connell, vice president, Channels/Partners, Getronics. “At Getronics, we’re demonstrating leadership by combining leading-edge automation tools with our own best practices and methodologies in order to create a more complete and affordable solution. We expect to be able to measure our success with ON iCommand both in terms of new business and improved margins.”

By automating the entire migration process and dramatically reducing technician “touch time” on each computer – typically by a factor of 5 to 10x – ON iCommand allows service providers to significantly shorten their delivery cycles and enhance their competitive advantage. Support and administration costs are reduced because there is no need to dispatch technicians to manually install and configure software on each PC. ON’s open and extensible architecture also allows service providers to leverage their customers’ existing investments in popular tools such as Symantec Ghost, while consolidating multiple tools sets into a single unified solution, further enhancing service efficiency.

In addition to automating critical IT initiatives such as operating system migrations and new PC rollouts, the ON iCommand suite also provides an automated and unattended solution for enterprise-wide security patch management, disaster recovery, large-scale application deployments, network auto-discovery, and software license management. Network administrators can also remotely remove viruses and rebuild corrupted computers from “bare metal”, further reducing downtime and increasing IT service quality and end-user productivity.

Robert L. Doretti, chairman, president and CEO of ON Technology said, “As a leading worldwide provider of integrated end-to-end solutions and services, Getronics provides an efficient and consistent service delivery model to ensure the highest quality of service. Getronics’ selection of ON iCommand to power its new Tech Refresh solution validates ON iCommand as the industry’s best-of-breed solution for delivering outsourced services, while also creating a new source of indirect sales for ON Technology.”

Getronics chose the ON Technology solution after an in-depth evaluation of competitive solutions for software and configuration management. ON iCommand was selected based on its technological leadership and comprehensive enterprise capabilities. ON iCommand also allows distributed enterprises to easily manage all of their computers and devices – including desktops, mobile devices such as laptops and handhelds, and servers – from a single centralized console.

About Getronics
With approximately 23,000 employees in over 30 countries and revenue of €3.6bn in 2002, Getronics is one of the world's leading providers of vendor independent Information and Communication Technology (ICT) solutions and services. Today’s Getronics combines the service capabilities of the original Dutch Getronics company and the former businesses of Wang Global and the systems and services division of Olivetti. The Company is ranked no. 2 in Network and Desktop Outsourcing and no. 5 in Network Consulting and Integration worldwide (Source: IDC July-August 2002).

About ON Technology Corporation
ON Technology empowers IT organizations and service providers to manage the full lifecycle of their computing systems over large-scale corporate networks. Our solutions are used to rapidly and reliably deploy critical applications, operating systems, and content to desktops, mobile PCs, handhelds, servers, retail point-of-sale (POS) terminals and banking workstations. Our customers leverage our solutions to significantly reduce IT costs, improve availability and reliability of business-critical applications, and enhance both IT and end-user productivity. ON’s management solution has been chosen by more than 1,000 enterprises worldwide to manage in excess of 1.2 million networked computer systems. For more information visit ON Technology’s Web site at or call 800-767-6638.


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ON Technology, ON Command, and ON Command CCM are registered trademarks, and the ON logo and ON iCommand are trademarks of ON Technology Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. All other brand names and trademarks are properties of their respective owners.

The statements in this press release that relate to ON Technology’s future plans, events and performance are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements involve a number of risks and uncertainties. Some of the important factors that could cause actual results to differ materially from those indicated by the forward-looking statements are general economic conditions, including the current weakness in the global economy, demand for the Company’s products and services, performance of the Company’s direct and indirect distribution channels, competitive pressures, market acceptance of the Company’s new products and technologies, and the risk factors detailed from time to time in ON Technology’s periodic reports filed with the Securities and Exchange Commission, including without limitation the Company’s Quarterly Report on Form 10-Q for the third quarter of 2003 filed in November 2003. Actual results and performance may differ materially due to these and other factors. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date of this press release. ON Technology undertakes no obligation to release publicly any updates or revisions to any forward-looking statements contained in this press release that may reflect events or circumstances occurring after the date of this press release.

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