County Council (UK) Beats Blaster Worm with Centralized
and Unattended Management from ON Technology
ON iCommand Patches 5,000 Desktops, Laptops
and Servers in 300 Locations
in Only 2½ Days, Providing Rapid Protection and
Delivering Instant Payback
MA. – Nov. 12, 2003 – ON Technology
(NASDAQ: ONTC), a leading provider of enterprise infrastructure
management solutions, today announced that the Durham
County Council (UK) has implemented ON iCommand™
to provide centralized software management for 5,000
computers located at 300 individual sites.
The Council, with a population
of nearly half a million people distributed across nearly
900 square miles, has successfully used ON iCommand
to automatically deploy the Blaster patch in only 2½
days to all its desktops, laptops and servers, a task
that previously required seven weeks using manual methods.
In addition, ON iCommand is being used to automate the
Council’s migration from Windows® NT to XP
and accelerate the roll-out of critical new applications
such as Lotus Notes® R6 and Microsoft Office 2003.
“In the past, when there
was a major virus outbreak, it took seven weeks for
a team of six people to patch all our devices. This
was a nightmare because it meant other projects were
stalled while my staff focused on defending against
the virus,” commented Keith Hollins, Support Manager,
Durham County Council. “This time round, we deployed
a package containing the Microsoft patch almost instantly.
We also used ON iCommand to update anti-virus software
on each computer and automatically execute a special
utility to remove the worm from infected computers.
Often it takes a lot of time to get a payback from IT
investments, but ON Technology’s software distribution
and configuration management solution has delivered
instant payback to our organization. From now on, every
time we use the solution we will be generating cost
ON iCommand has also dramatically
enhanced productivity and reduced the time and cost
required to perform the Council’s migration to
Windows XP. The Council’s IT managers originally
estimated that each 100-computer site would require
13 staff-days to be upgraded using its current tools;
with ON iCommand, this time has now been reduced to
a single staff-day.
ON’s innovative solution
provides additional benefits to the Council by lowering
travel costs and significantly reducing downtime due
to misconfigured or corrupted computers. Previously,
when the Council’s Help Desk was unable to resolve
an end-user problem over the phone, IT staff were obliged
to physically travel to the site. Problematic computers
were typically brought back to central IT headquarters
for diagnosis and rebuilding, a process that resulted
in an additional two to three days of downtime.
According to Hollins, “With
ON iCommand we can now remotely rebuild a misconfigured
or corrupted machine in only an hour – without
sending technicians to remote sites. If a problem can’t
be resolved in a matter of minutes over the phone, my
team can now rebuild the computer from bare metal in
the time it takes a user to have lunch. This in itself
will generate huge time savings, improve IT response
times, and provide greater staff productivity.”
Before selecting ON iCommand, the
Council used a semi-automated solution consisting of
Microsoft SMS for deploying applications and a disk-cloning
program for provisioning operating systems. In addition
to providing a single unified solution for deploying
both operating systems and applications, ON iCommand
also delivered a highly-scalable architecture that could
easily grow in the future – for example, to manage
an additional 15,000 computers belonging to the Council’s
educational institutions. The Council also needed an
open solution that could be used to manage non-Windows
platforms such as Linux.
“Upgrading our existing tools
would have been very expensive and still wouldn’t
have provided us with all the functionality we have
now. We are considering the introduction of Linux, so
it was important to find a heterogeneous solution like
ON iCommand that would allow us to deploy and manage
Linux systems,” said Hollins. “In addition,
ON’s use of dynamic installation procedures compared
to static snapshots really sold us. Alternative solutions
were not as rapid to implement, since we would have
had to carry out more development and testing because
each individual configuration requires a separate snapshot
About ON Technology Corporation
ON Technology empowers IT organizations and service providers to manage the full lifecycle of their computing systems over large-scale corporate networks. Our solutions are used to rapidly and reliably deploy critical applications, operating systems, and content to desktops, mobile PCs, handhelds, servers, retail point-of-sale (POS) terminals and banking workstations. Our customers leverage our solutions to significantly reduce IT costs, improve availability and reliability of business-critical applications, and enhance both IT and end-user productivity. ON’s management solution has been chosen by more than 1,000 enterprises worldwide to manage in excess of 1.2 million networked computer systems. For more information visit ON Technology’s Web site at www.on.com or call 800-767-6638.
Gerald Kimber White
Allen & Caron Inc.
ON Technology, ON Command, and ON Command CCM are registered trademarks, and the ON logo and ON iCommand are trademarks of ON Technology Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. All other brand names and trademarks are properties of their respective owners.
The statements in this press release that relate to ON Technology’s future plans, events and performance are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements involve a number of risks and uncertainties. Some of the important factors that could cause actual results to differ materially from those indicated by the forward-looking statements are general economic conditions, including the current weakness in the global economy, demand for the Company’s products and services, performance of the Company’s direct and indirect distribution channels, competitive pressures, market acceptance of the Company’s new products and technologies, and the risk factors detailed from time to time in ON Technology’s periodic reports filed with the Securities and Exchange Commission, including without limitation the Company’s Quarterly Report on Form 10-Q for the third quarter of 2003 filed in November 2003. Actual results and performance may differ materially due to these and other factors. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date of this press release. ON Technology undertakes no obligation to release publicly any updates or revisions to any forward-looking statements contained in this press release that may reflect events or circumstances occurring after the date of this press release.
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