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News Release

ON Technology Announces ON iCommand™
Web-Enabled Software Delivery

Delivers Self-Service E-Support via Open Source Java-Based Server

Waltham, MA, December 6, 2000 – ON Technology (NASDAQ: ONTC), a leading provider of remote software delivery solutions, today announced a unique Java-based server platform called ON iCommand™ that allows end-users to automatically download and install software applications and content from the convenience of their Web browsers. This "self-service" remote software delivery model is a key requirement for enhancing quality of service delivered by IT organizations and Managed Service Providers (MSPs), while freeing valuable IT personnel to focus on strategic IT initiatives. ON iCommand builds on the success of ON Technology's flagship product, ON Command CCM™, which remotely delivers business-critical software across the networked enterprise via a central management console for deployment, installation, maintenance and configuration management.

ON iCommand is available in open source format from the ON Technology Web site and runs on standard Web servers including Microsoft IIS, Netscape Enterprise Server, Microsoft Personal Web Server, and Apache. The new product has been implemented as a Java-based "servlet" in order to provide customers and partners with the maximum flexibility to add value via enhancements and customization.

"E-support, properly implemented, can be a solution to several of today's hottest Help Desk challenges," said Ronni Colville, Research Director, Gartner Group. "With the continuing shortage of qualified IT personnel, 'self-service' e-support tools can empower end-users to easily obtain the software applications and information they need to be productive, simply by visiting a Web page."

"ON iCommand makes it much easier for our customers to get the right software in the hands of the right users, and get it right away," said Phil Neray, Vice-President of Marketing, ON Technology. "Let's face it - most users would rather fetch the software they need from a Web page, without calling the Help Desk, as long as they don't have to fiddle with manual installation and configuration. And most IT departments would rather have routine software requests handled automatically, as long as they're handled by a back-end management system that's driven by policies they've created. ON iCommand meets all of these requirements, which should lead to happier end-users, more productive IT support staff, and lower administration costs."

End-User Pull Model
iCommand offers a number of innovative features and capabilities including:

  • End-User Pull Model: End-users simply visit a designated "self-service" Web page and select from a list of approved applications and content, eliminating the need for IT staff to be explicitly involved in routine Help Desk operations. All software is automatically downloaded, installed and configured by ON Command CCM without requiring any additional end-user interaction. From their browsers, end-users can view applications that have already been installed, schedule installations for a later time, and monitor status of pending installations.
  • Policy-Based Operation: IT administrators can create group policies that determine which users and groups have access to specific applications and content. ON iCommand dynamically publishes a specific list of approved software based on the user's identity (which is automatically detected by the program).
  • Managed Approach: All information about installed software is tracked in ON Command CCM's comprehensive back-end information database on a per client basis, allowing administrators to easily create standard queries and reports. Reliability is significantly enhanced over manual approaches because applications are only downloaded if all prerequisites have already been fulfilled (based on the information contained in the database), and because applications are always installed in a consistent manner based on pre-established corporate standards.
  • Supports Standard Web Servers, Browsers, and Installation Programs: iCommand supports standard Web servers, Web browsers, and vendor-supported native installation programs, which facilitates integration into existing environments. Unlike alternative approaches such as Novadigm's RADIA, iCommand does not require installation of a proprietary plug-in nor creation of non-standard installation procedures for shrink-wrapped applications.
  • Open Source Java Servlet Program: ON iCommand is available in complete source code format, which allows IT organizations and MSPs to easily add value by customizing it for specific environments using standard Java programming tools and scripting languages such as PERL. For example, iCommand can be integrated with inventory or license management systems, directory services, customized security mechanisms, etc.
  • Efficient Use of Low-Bandwidth Connections: For mobile and remote dial-up users with low-bandwidth connections, iCommand supports remote installation of applications from standard vendor CDs installed in local CD drives. This eliminates the need to transfer bulky application files over the network while providing automated remote installation under control of back-end servers. IT organizations can also leverage standard compression programs to minimize file transfer times.

Availability & Pricing
ON iCommand is immediately available for download from the ON Technology Web site. The software is a free add-on for ON Command CCM customers.

About ON Technology Corporation
ON Technology empowers IT organizations and service providers to manage the full lifecycle of their computing systems over large-scale corporate networks. Our solutions are used to rapidly and reliably deploy critical applications, operating systems, and content to desktops, mobile PCs, handhelds, servers, retail point-of-sale (POS) terminals and banking workstations. Our customers leverage our solutions to significantly reduce IT costs, improve availability and reliability of business-critical applications, and enhance both IT and end-user productivity. ON’s management solution has been chosen by more than 1,000 enterprises worldwide to manage in excess of 1.2 million networked computer systems. For more information visit ON Technology’s Web site at www.on.com or call 800-767-6638.

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Steve Kreth
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ON Technology
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ON Technology, ON Command, and ON Command CCM are registered trademarks, and the ON logo and ON iCommand are trademarks of ON Technology Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. All other brand names and trademarks are properties of their respective owners.

The statements in this press release that relate to ON Technology’s future plans, events and performance are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements involve a number of risks and uncertainties. Some of the important factors that could cause actual results to differ materially from those indicated by the forward-looking statements are general economic conditions, including the current weakness in the global economy, demand for the Company’s products and services, performance of the Company’s direct and indirect distribution channels, competitive pressures, market acceptance of the Company’s new products and technologies, and the risk factors detailed from time to time in ON Technology’s periodic reports filed with the Securities and Exchange Commission, including without limitation the Company’s Quarterly Report on Form 10-Q for the third quarter of 2003 filed in November 2003. Actual results and performance may differ materially due to these and other factors. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date of this press release. ON Technology undertakes no obligation to release publicly any updates or revisions to any forward-looking statements contained in this press release that may reflect events or circumstances occurring after the date of this press release.


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