ON Technology Announces ON
Web-Enabled Software Delivery
Delivers Self-Service E-Support
via Open Source Java-Based Server
MA, December 6, 2000 – ON Technology
(NASDAQ: ONTC), a leading provider of remote software
delivery solutions, today announced a unique Java-based
server platform called ON iCommand™ that allows
end-users to automatically download and install software
applications and content from the convenience of their
Web browsers. This "self-service" remote software
delivery model is a key requirement for enhancing quality
of service delivered by IT organizations and Managed
Service Providers (MSPs), while freeing valuable IT
personnel to focus on strategic IT initiatives. ON iCommand
builds on the success of ON Technology's flagship product,
ON Command CCM™, which remotely delivers business-critical
software across the networked enterprise via a central
management console for deployment, installation, maintenance
and configuration management.
ON iCommand is available in open
source format from the ON Technology Web site and runs
on standard Web servers including Microsoft IIS, Netscape
Enterprise Server, Microsoft Personal Web Server, and
Apache. The new product has been implemented as a Java-based
"servlet" in order to provide customers and
partners with the maximum flexibility to add value via
enhancements and customization.
"E-support, properly implemented,
can be a solution to several of today's hottest Help
Desk challenges," said Ronni Colville, Research
Director, Gartner Group. "With the continuing shortage
of qualified IT personnel, 'self-service' e-support
tools can empower end-users to easily obtain the software
applications and information they need to be productive,
simply by visiting a Web page."
"ON iCommand makes it much
easier for our customers to get the right software in
the hands of the right users, and get it right away,"
said Phil Neray, Vice-President of Marketing, ON Technology.
"Let's face it - most users would rather fetch
the software they need from a Web page, without calling
the Help Desk, as long as they don't have to fiddle
with manual installation and configuration. And most
IT departments would rather have routine software requests
handled automatically, as long as they're handled by
a back-end management system that's driven by policies
they've created. ON iCommand meets all of these requirements,
which should lead to happier end-users, more productive
IT support staff, and lower administration costs."
iCommand offers a number of innovative features and
- End-User Pull Model: End-users
simply visit a designated "self-service"
Web page and select from a list of approved applications
and content, eliminating the need for IT staff to
be explicitly involved in routine Help Desk operations.
All software is automatically downloaded, installed
and configured by ON Command CCM without requiring
any additional end-user interaction. From their browsers,
end-users can view applications that have already
been installed, schedule installations for a later
time, and monitor status of pending installations.
- Policy-Based Operation: IT administrators
can create group policies that determine which users
and groups have access to specific applications and
content. ON iCommand dynamically publishes a specific
list of approved software based on the user's identity
(which is automatically detected by the program).
- Managed Approach: All information
about installed software is tracked in ON Command
CCM's comprehensive back-end information database
on a per client basis, allowing administrators to
easily create standard queries and reports. Reliability
is significantly enhanced over manual approaches because
applications are only downloaded if all prerequisites
have already been fulfilled (based on the information
contained in the database), and because applications
are always installed in a consistent manner based
on pre-established corporate standards.
- Supports Standard Web Servers,
Browsers, and Installation Programs: iCommand supports
standard Web servers, Web browsers, and vendor-supported
native installation programs, which facilitates integration
into existing environments. Unlike alternative approaches
such as Novadigm's RADIA, iCommand does not require
installation of a proprietary plug-in nor creation
of non-standard installation procedures for shrink-wrapped
- Open Source Java Servlet Program:
ON iCommand is available in complete source code format,
which allows IT organizations and MSPs to easily add
value by customizing it for specific environments
using standard Java programming tools and scripting
languages such as PERL. For example, iCommand can
be integrated with inventory or license management
systems, directory services, customized security mechanisms,
- Efficient Use of Low-Bandwidth
Connections: For mobile and remote dial-up users with
low-bandwidth connections, iCommand supports remote
installation of applications from standard vendor
CDs installed in local CD drives. This eliminates
the need to transfer bulky application files over
the network while providing automated remote installation
under control of back-end servers. IT organizations
can also leverage standard compression programs to
minimize file transfer times.
ON iCommand is immediately available for download from
the ON Technology Web site. The software is a free add-on
for ON Command CCM customers.
About ON Technology Corporation
ON Technology empowers IT organizations and service providers to manage the full lifecycle of their computing systems over large-scale corporate networks. Our solutions are used to rapidly and reliably deploy critical applications, operating systems, and content to desktops, mobile PCs, handhelds, servers, retail point-of-sale (POS) terminals and banking workstations. Our customers leverage our solutions to significantly reduce IT costs, improve availability and reliability of business-critical applications, and enhance both IT and end-user productivity. ON’s management solution has been chosen by more than 1,000 enterprises worldwide to manage in excess of 1.2 million networked computer systems. For more information visit ON Technology’s Web site at www.on.com or call 800-767-6638.
Gerald Kimber White
Allen & Caron Inc.
ON Technology, ON Command, and ON Command CCM are registered trademarks, and the ON logo and ON iCommand are trademarks of ON Technology Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. All other brand names and trademarks are properties of their respective owners.
The statements in this press release that relate to ON Technology’s future plans, events and performance are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements involve a number of risks and uncertainties. Some of the important factors that could cause actual results to differ materially from those indicated by the forward-looking statements are general economic conditions, including the current weakness in the global economy, demand for the Company’s products and services, performance of the Company’s direct and indirect distribution channels, competitive pressures, market acceptance of the Company’s new products and technologies, and the risk factors detailed from time to time in ON Technology’s periodic reports filed with the Securities and Exchange Commission, including without limitation the Company’s Quarterly Report on Form 10-Q for the third quarter of 2003 filed in November 2003. Actual results and performance may differ materially due to these and other factors. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date of this press release. ON Technology undertakes no obligation to release publicly any updates or revisions to any forward-looking statements contained in this press release that may reflect events or circumstances occurring after the date of this press release.
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