Upgrading Products

Customers with current maintenance/support on any Symantec product are entitled to a free software version upgrade for any new release of that product or its successor. Maintenance/support is purchased or subscribed to for a specific period of time. Therefore, "current" means that this period of time has not lapsed or been terminated and the support agreement is in effect.

Upgrading Details For Each Symantec Product Type

Symantec On-Premise Software Products

Enterprise customers can get a free software version upgrade for each qualified product currently covered by an active maintenance/support agreement. Eligible license owners are notified of the version upgrade opportunity by Symantec and given instructions for how to get the new software.
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Upgrades are the key to the optimal performance of your software. Upgrades can:
  • Improve functionality.
  • Simplify centralized management.
  • Help customers ensure compliance.

Notification for Software Version Upgrade

If a license owner has provided Symantec with a current email address, customer notification of a Software Version Upgrade automatically occurs via email. Otherwise, notification occurs by physical mail to the license owner's address on record.
If a notification does not reach a customer by email or physical mail, the license owner may visit the Licensing Portal to access the pending upgrade opportunity, using the following steps:
  1. Go to the Licensing Portal.
  2. Login to an existing* account.
  3. Once logged in click the Version Upgrade button.
  4. Click the I do not have a notification ID button.
  5. Follow the instructions on the pages to obtain your upgrade.
*If a new account is created, please contact Symantec Customer Support to link existing licenses to the new account. Go to Customer Support.

How Software Version Upgrade Occurs

Upon a major release of a new version of software, Symantec notifies customers by email or letter of their Software Version Upgrade. The notification provides instructions to access the pending upgrade opportunity. Some notifications will direct customers to the Symantec Licensing Portal for processing a Software Version Upgrade invitation (known as a VU Notification ID).

Which Symantec Products Get a Software Version Upgrade

Any product from Symantec that has a major new release automatically includes a Software Version Upgrade.

Importance of Keeping Maintenance/Support Current

Customers who do not keep their maintenance/support agreements current lose:
  • Free access to the latest product upgrades.
  • Product functionality and fixes available under maintenance/support.
Allowing maintenance/support to lapse can put your business environment at unnecessary risk.

Symantec Website Security Solutions with SSL

As your business grows, your needs may change. Symantec offers options to fit your every need. Here are some capabilities that companies look for in their SSL certificate and management solutions:
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Increase Protection

Choose website security solutions that include vulnerability assessment: an automatic scan of your public-facing web pages and an easy-to-use report.

Give Customers the Confidence to Click and Buy

Online shoppers immediately recognize the SSL EV green address bar, a trusted and secure site, and are more likely to enter their credit card and/or other confidential financial information.

The Strongest Encryption Available – Always

SSL Certificates with SGC enables step-up capability for older systems and provides 128-bit minimum to 256-bit encryption for over 99.9% of Internet users.
Learn about the upgrade options in each of these solutions in the tables below:
  • Symantec Trust Center
  • Symantec Trust Center Enterprise
  • Symantec Managed PKI for SSL

Symantec Trust Center

Symantec will prorate the amount remaining on your current SSL Certificate when you upgrade to a higher level. Click upgrade after you sign in to the Symantec Trust Center.
If you need to Your upgrade choice
Identify the entry points hackers look for and correct them Includes vulnerability assessment:
Secure Site with EV SSL Certificates
Secure Site Pro SSL Certificates
Secure Site Pro with EV SSL Certificates
Increase customer confidence Includes Extended Validation and the green address bar:
Secure Site with EV SSL Certificates
Secure Site Pro with EV SSL Certificates
Protect the most site visitors Includes 128-bit minimum to 256-bit encryption and vulnerability assessment:
Secure Site Pro SSL Certificates
Secure Site Pro with EV SSL Certificates

Symantec Trust Center Enterprise

Contact Sales at: 1-866-893-6565 or 1-520-477-3111.
If you have Your upgrade choice
Secure Site Includes vulnerability assessment:
Secure Site with EV SSL Certificates
Secure Site Pro SSL Certificates
Secure Site Pro with EV SSL Certificates
Secure Site Pro Includes Extended Validation and the green address bar:
Secure Site Pro with EV SSL Certificates
Additional domains Can secure multiple fully-qualified domain names with a single certificate:
Add Subject Alternative Names (SAN)
More than 50 SSL Certificates Includes centralized control and delegated administration:
Symantec Managed PKI for SSL

Symantec Managed PKI for SSL

Contact Sales at: 1-866-893-6565 or 1-520-477-3111
If you have Your upgrade choice
Standard SSL Includes vulnerability assessment:
Standard SSL with EV SSL Certificates
Premium SSL Certificates
Premium SSL with EV SSL Certificates
Premium SSL Includes Extended Validation and the green address bar:
Premium SSL with EV SSL Certificates
Additional domains Can secure multiple fully-qualified domain names with a single certificate:
Add Subject Alternative Names (SAN)

Symantec.cloud Hosted Products

Hosted software delivered by Symantec.cloud products is maintained by subscription service contracts. Subscriptions service gives the user:
  • An automatic upgrade to the latest version of software – no need to request an upgrade to a Symantec.cloud product.
  • Uninterrupted service.
  • Access to 24/7 technical support: live chat, phone, or email.
Symantec.cloud Sales +1 866 460 0000
Symantec.cloud Support
  • +1 866 807 6047
  • Live Chat
  • Email

CONTACT US