Business Critical Services – Premier
Business Critical Services Premier is our highest level of services for enterprises that require secure uninterrupted access to their data and applications. You'll get a designated Business Critical Account Manager, your trusted advisor, business advocate, and conduit into Symantec to help manage your entire support experience.
You'll also have access to a Business Critical Engineer to help resolve cases and deliver a portfolio of proactive enhancement services to ensure you maximize your investment return on Symantec technologies.
Your Business Critical Account Team has direct access to Symantec's most senior technical experts to help resolve issues quickly and effectively. Business Critical Services Premier is a highly customizable suite of services designed to meet the unique requirements of your IT environment.
- Proactive ownership of critical issues by a Business Critical Account Manager
- Priority response from the most experienced Symantec support technicians
- 24x7 direct access to advanced line support engineers
- Access to a portfolio of proactive onsite and remote services
- Account reviews to evaluate progress against your support plan