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Symantec AutoSupport

Symantec AutoSupport
Video: Symantec AutoSupport
Symantec AutoSupport proactively monitors your appliance environments, detects potential issues, and automatically processes alerts to expedite the issue resolution in your appliance environments. Simplify, automate, and improve your appliance support experiences by enabling AutoSupport on your appliances. Learn more about AutoSupport for appliances and how it minimizes appliance downtime, improves reliability and serviceability, and enables customer self-service.

Key Benefits

  • Lower the total cost of ownership
  • Improved reliability and serviceability
  • Proactive monitoring of appliance heath and performance
  • Automated support process for expedited issue resolution
  • Expedited resolution through guided work flow

Resources

Solution Overview: Symantec AutoSupport for Appliances

This solution overview document provides you more information on different components of Symantec AutoSupport – Call Home, Secure Operations and My Appliance portal. Learn more about how AutoSupport provides proactive monitoring and automates support for your appliances.

FAQ: Symantec AutoSupport

Refer to this FAQ to learn how to enable AutoSupport on your appliances, what type of data is collected by AutoSupport, how to register your appliances and other technical details.

Video: How to Enable AutoSupport on Appliances

This ‘how-to’ video explains the AutoSupport framework, its components, and detailed steps involved in enabling AutoSupport on Symantec Appliances.

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