Business Critical Services – Remote Product Specialist
Our Remote Product Specialist offering lets you personalize your support experience. In addition to priority call queuing, you’ll have access to a dedicated advanced-level product expert who not only understands your products but also knows you, and has a deep understanding of your unique IT environment. This hands-on knowledge ensures that in the event of an unplanned outage, your environment gets back online as quickly as possible.
- Direct access to a designated engineer with deep product expertise and personalized knowledge of your IT environment
- Priority call queuing and expedited access to our advanced line support engineers
- Access to the Business Critical Services Premium website
- Rapid issue diagnosis and faster problem resolution