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Support & Maintenance Services

Symantec's Enterprise Support Services portfolio provides unmatched expertise, innovative support technology, and customer advocacy with flexible offerings designed to optimize your IT infrastructure and manage risk. The result is a seamless support experience designed to help create and maintain an environment in which interactions, information, and infrastructure are protected, efficient, compliant, and resilient.

We offer a broad, flexible choice of service options designed to meet the needs of companies small and large, local and global. You can mix and match the levels of support that best meet your needs.

Service Options

Business Critical Services. Our highest level of protection provides personalized, proactive support from elite technical experts for enterprises requiring uninterrupted and secure access to their data and applications.

Essential Support Services. This is the recommended appropriate minimum level of support for most enterprises. It provides 24x7 access to Symantec's support experts, version upgrades, and fast response times.

Basic Maintenance Services. Our entry-level service is for customers that run Symantec products only on their non-essential systems.