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Business Critical Services: Product-Specific Coverage

Symantec's Product-Specific coverage for your Availability or Security products provides you with the tools you need to ensure the fastest possible resolution times. We provide you with access to a Remote Product Specialist who is an expert in your particular product category. This single point of contact manages all of your product-specific critical issues and is backed by a team who will assist you outside of normal business hours.
Key Features
  • Single point of contact for technical escalations
  • Priority call queuing
  • Proactive notification of known security or data availability threats
  • DeepSight Alert Services
Key Benefits
  • Direct access to the technical expertise your business demands
  • Accelerate issue diagnosis and enable quicker problem resolution
  • Highest level of protection against for a single product family against data availability and service interruption