Symantec's Product-Specific coverage for your Availability or Security products provides you with the tools you need to ensure the fastest possible resolution times. We provide you with access to a Remote Product Specialist who is an expert in your particular product category. This single point of contact manages all of your product-specific critical issues and is backed by a team who will assist you outside of normal business hours.
- Single point of contact for technical escalations
- Priority call queuing
- Proactive notification of known security or data availability threats
DeepSight Alert Services
- Direct access to the technical expertise your business demands
- Accelerate issue diagnosis and enable quicker problem resolution
- Highest level of protection against for a single product family against data availability and service interruption