Although no small business owner
likes to think about what could go wrong when business is running
smoothly, there is no better way to survive a disaster than to plan
ahead. Whether the danger to your business comes from flood, theft,
or a security threat, a solid business resumption plan (BRP) will
guide you efficiently through the necessary steps to get your business
up and running as soon as possible. The sooner you are back in business,
the better your chances of a complete recovery.
What is a BRP?
A BRP is a documented plan you follow when a disaster or emergency
strikes your small business. The BRP collects important phone numbers,
directions to predetermined meeting places, business inventory,
and other important information all in one place. It is essentially
a documentation of your business' functions, personnel, equipment,
and assets. In the event of an emergency, all that information will
be readily available, and you will have a plan to follow that you
have already thought out and tested. Although it seems daunting
to compile a BRP, you only have to create the backbone of it once
and make minor updates later. It's worth the time and effort; you'll
be able to put your business back on its feet with more ease following
a disaster.
What could go wrong?
Generally, all disasters involve losing information, access to facilities,
or personnel. The following crises often result in such losses:
- Natural disasters or energy crises such as
fire, flood, tornado, or loss of power, heat, or running water.
- Theft or security breaches including break-ins,
theft of sensitive information, hacker invasion, or the spread
of a disabling virus throughout the network.
- Failed technology such as a Web server or network
becoming disabled.
- Loss of personnel like an employee or several
employees quitting, being fired, or laid off, or widespread illness
such as a flu epidemic.
Creating your BRP
Even if the odds are slim, an emergency can happen -- so you need
to be prepared. Compiling a business resumption plan may take initial
time and effort, but it will allow you to put your small business
back in motion quickly and efficiently, so it's worth the investment.
- Take inventory
Make an extensive inventory of your business, dividing it into
computer hardware and software, furniture, office supplies, books,
etc. Document the serial numbers of any items that have them.
You might find it useful to take photographs of some of the items
for your records. Estimate the cost of the items you list in your
inventory as closely as possible. If you can't do the job yourself,
appoint one person from each department to be responsible for
recording the information in their department.
- Establish an emergency meeting place
Designate a meeting place near your building to gather if your
staff shows up for work and the building is on fire or is unsafe.
The meeting place should be close to your business and easy to
find. Be sure to consider transportation issues such as who has
a car and who relies on public transportation. A nearby hotel
lobby or town hall might work for you. Whatever it is, make sure
everyone knows where he or she are supposed to go and how to get
there.
- Create and maintain a contact list
Compile contact information for all of your employees. Include
a section of contacts for facilities, your insurance company,
equipment manufacturers, major vendors or customers, and any other
phone numbers you would need in an emergency.
- Distribute and follow up
Each employee should receive two copies of the BRP-one to keep
at work and one to keep at home. Have them read through it entirely,
and ask for their input. Plan periodic meetings to review the
document, confirm changes, and collect new information.
Making the most of your BRP
For your BRP to be effective, you should:
- Keep it current
Your plan is useless if it is outdated, so establish a routine
or timeline for updating the BRP. It's a good idea to designate
the last day of the month or quarter to review any recent hires,
added equipment, changes in phone numbers or business functions.
Remember that a business resumption plan is a changing, evolving
document. As you regularly update your BRP, it will serve as an
accurate representation of your business and will provide you
with the information you need to bounce back from a crisis.
- Begin a data backup routine
If you haven't done so already, establish a routine for regularly
backing up your server so you will minimize data loss in the event
of a disaster.
- Practice
Schedule mock disasters, whether quarterly, biyearly, or yearly.
Make sure everyone arrives at your emergency meeting place. Go
through the phone list to make sure the numbers are current.
- Store offsite
Don't keep originals of leases, titles, and other important documents
in-house-make color copies and store the originals offsite in
a fireproof location. You might want to store a few extra checks
offsite as well; you may need them to purchase emergency supplies
in the event of a disaster. And of course, keep a complete, up
to date, bound copy of your business resumption plan at home.
A fireproof safe in your home will safely store your BRP, original
documents, and backup data.
It's natural to stay optimistic when your small business is running
smoothly. But it's just as important to stay realistic and be aware
of your vulnerabilities. Take an honest look at your assets and
create a planned response to protect them. By creating a routine
and being prepared for disaster, regardless of how remote the chance
may seem, you will minimize data loss and recover more quickly should
a tragedy happen.
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