New Internet-Based Service Streamlines Troubleshooting/Support and Minimizes Downtime

TORONTO, October 28, 1998 -- Symantec Corporation (Nasdaq: SYMC), the world leader in utility software for business and personal computing has launched a new service, Chat Now! Remote Support. Symantec customers can receive technical support over the Internet using the advanced capabilities of pcANYWHERE. A Symantec technician will use pcANYWHERE to remotely control the user's computer to troubleshoot and repair installation, configuration and general system problems in a fraction of the time traditional telephone support methods require.

"As the developer of the number one selling remote control and file transfer product, we are demonstrating our leadership by revolutionizing the technical support/remote support market," said Mike Gelardi, product manager. "Using the market leading technology in pcANYWHERE enables us to provide an unparalleled level of service to our customers."

Using remote control for support can not only reduce the amount of time it takes to resolve a problem, but it also serves as a valuable learning tool for users who may not be comfortable troubleshooting their own systems Because this new remove control service is being offered through Chat Now!, which includes Internet conferencing capabilities, users can converse with a technician while the remote support is occurring. Chat Now! is Symantec's most recent support program. Its innovative technology was developed for Symantec by Business Evolution, Inc., a New Jersey based software firm.

Remote control support is currently available to Symantec ACT! users from 6 a.m. until 6 p.m. (Pacific Time) Monday through Friday. Other Symantec product lines will follow in the near future. Additional information is available from the Symantec Chat Now! support site at www.symantec.com/techsupp/chat/index_js.html.

About Symantec in Canada:
With 250 employees, Symantec’s Canadian operations are headquartered in Toronto with offices in Montréal, Ottawa and Vancouver. For information on Symantec products or current promotions, contact the Canadian office at (416) 441-3676 or access the World Wide Web

About Symantec
Symantec Corporation helps make users productive and keep their computers safe and reliable anywhere and anytime. Symantec offers a broad range of solutions and is acclaimed as a leader in both customer satisfaction and product brand recognition. The company is focused on addressing customer needs in three main application areas: the Norton product line of anti-virus and PC-assistance products; the pcANYWHERE, WinFax and ACT! product lines that cater to remote user productivity; and the Café product lines in Internet development tools.

Founded in 1982, the company's global operations span North America, Europe, Japan and several fast growing markets throughout Asia Pacific and Latin America. Traded on Nasdaq under the symbol SYMC, Symantec Corporation is based in Cupertino, California and employs more than 2,000 people. Information on the company and its products can be obtained by calling (800) 441-7234 toll free, (541) 334-6054 or accessed on the World Wide Web.

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Brands and products referenced herein are the trademarks or registered trademarks of their respective holders. All prices noted are in US dollars.