Sterling Commerce and Symantec Integrate pcAnywhere with CONNECT: Remote, providing Customers a Superior Remote Management Solution

Integration Allows System Administrators to Decrease Support Costs Associated with Managing Remote and Mobile Users

ATLANTA, Ga. and CUPERTINO, Calif. - Nov. 29, 1999 - The Managed Systems Division (MSD, formerly XcelleNet) of Sterling Commerce, Inc. (NYSE: SE) and Symantec Corporation (Nasdaq: SYNC) today announced a partnership to provide an enhanced solution for remote systems management that integrates Symantec's pcAnywhere 9.0, the industry leader in remote support, with MSD's CONNECT:Remote, the leading remote systems management solution. The integration of pcAnywhere into CONNECT:Remote will enable systems administrators to better manage their remote and mobile systems with enhanced trouble-shooting capabilities, decreasing support costs and increasing user productivity.

"Several years ago we added remote control capabilities to CONNECT:Remote so that our customers could troubleshoot problems on remote PCs as they arise. But with the rapid development of the mobile and remote markets, we have found that customers needed even more effective remote control tools," said Joan E. Herbig, president of Sterling Commerce MSD. "Responding to this need, we went to the marketplace to seek out the leading remote control product to upgrade our remote control functionality. We found it in pcAnywhere and we are delighted to partner with Symantec to bring two best-of-class solutions together and provide our customers with the most advanced tools to meet the challenges they face in managing remote systems."

"Administrators can now streamline their processes by using pcAnywhere for troubleshooting and fixing remote system problems from within CONNECT:Remote," said Elizabeth Magliana, vice president of product management, Symantec Corporation. "Additionally, this combined solution allows corporations to extend their remote support capabilities beyond the corporate firewall to provide hands-on remote support to any corporate user, anywhere."

The integration of pcAnywhere and CONNECT:Remote will provide administrators the best solution on the market to effectively troubleshoot problems on their remote PCs. With pcAnywhere, IT administrators can connect to a remote PC and operate it as if they were on site, enabling them to witness and fix specific problems the user is having as well as walk a user through a process or training exercise as if they were by their side. The heightened troubleshooting capability provided by pcAnywhere coupled with CONNECT:Remote's tools for software distribution, asset and configuration management, content and application management and diagnostics and recovery, create the most comprehensive solution for managing and maintaining remote and mobile systems.

MSD will also provide pcAnywhere in a future version of CONNECT:Manage, the company's Internet-powered remote systems management product. Organisations that support mobile and extranet users in a Web-based environment will be able to more effectively manage these rapidly growing classes of PC users with industry-leading technology.

"As enterprises extend the reach of applications to its mobile and remote population, the ability to manage these users becomes a critical IT requirement," says Stephen Drake, senior research analyst with IDC. "The integration of Sterling Commerce's CONNECT: Remote with Symantec's pcAnywhere provides complimentary help desk functionality to core remote systems management features such as software distribution."

About pcAnywhere
IT professionals world-wide use Symantec's award winning pcAnywhere 9.0 for remote support and troubleshooting. Using this proven, comprehensive solution allows administrators to quickly and easily connect to remote systems and provide hands-on support. This enables the identification and resolution of problems without travelling to the remote system, reducing support costs and maximising productivity. pcAnywhere 9.0's enhanced security capabilities allow administrators to run secure remote support sessions with Windows NT user and group authentication, with SNMP messaging to quickly alert administrators of pcAnywhere activities, and with central logging and auditing. pcAnywhere version 9.0 also provides LDAP Directory support allowing administrators to more easily locate and connect to pcAnywhere hosts and gateways on large networks, intranets and the Internet.

About CONNECT:Remote
The Managed Systems Division's CONNECT:Remote is the industry-leading remote systems management solution. Optimised for fixed-site remote systems, CONNECT:Remote is a comprehensive software solution for turning remote systems into fully managed clients. CONNECT:Remote's systems management tools enable systems administrators to poll remote systems, distribute and maintain software, deliver updated content, capture asset information and manage fixed-site remote systems to a desired configuration from a central location. CONNECT:Remote's unique queued event architecture allows systems to operate offline, and when a connection is established, it minimises time and bandwidth requirements through automated data compression. It is designed to make the most efficient use of unreliable, low-speed connections, through:

• Efficient on-the-fly compression of data and application files;
• Checkpoint restart, to resume failed transfers at the point of failure;
• Incremental updates to minimise transfer size;
• Offline processing, such as data collection and software installation.

Pricing and Availability
A CONNECT:Remote Interactive Session Feature Pack including pcAnywhere will be available in Q1 2000. The Feature Pack will be available to current CONNECT:Remote maintenance customers at no additional cost.

About MSD
Formerly XcelleNet, Sterling Commerce's Managed Systems Division (MSD) provides products that enable organisations to effectively manage remote PCs across their extended enterprise, thus reducing total cost of ownership and accelerating productivity. Sterling Commerce's CONNECT:Remote and CONNECT:Manage(tm) systems management tools enable systems administrators to distribute and maintain software, deliver updated content, capture asset information, and manage remote and mobile systems to a desired configuration from a central location. More information is available at www.ManageRemote.com.

About Sterling Commerce
Sterling Commerce is recognised as the world-wide leader in providing Internet E-commerce solutions for the Global 5000 and their commerce communities. The company is one of 40 companies included in the Dow Jones Internet Services Index. The company provides E-commerce solutions through its COMMERCE, CONNECT and GENTRAN product families to address Extranet Management, Business Process Integration, Community Management, E-Commerce Communications Infrastructure and Outsourcing. Sterling Commerce has been providing E-commerce solutions for 25 years, and has 2,300 employees, 37 office locations and more than 40 distributors world-wide. With more than 45,000 customers world-wide, the company had 1998 revenues of more than $490 million. For more information, visit the Sterling Commerce Web site at http://www.sterlingcommerce.com.

About Symantec in Canada:
With 250 employees, Symantec's Canadian operations are headquartered in Toronto with offices in Montreal, Ottawa and Vancouver. For information on Symantec products or current promotions, contact the Canadian office at (416) 441-3676 or access Symantec's Canadian Web Site. Symantec is an active member of the Canadian Alliance Against Software Theft (CAAST).

About Symantec
Symantec is the world leader in utility software for business and personal computing. Symantec products and solutions help make users productive and keep their computers safe and reliable anywhere and anytime. Symantec offers a broad range of solutions and is acclaimed as a leader in both customer satisfaction and product brand recognition. Symantec is traded on Nasdaq under the symbol SYMC. More information on the company and its products can be obtained at www.symantec.com.

Founded in 1982, the company's global operations span North America, Europe, Japan and several fast growing markets throughout Asia Pacific and Latin America. Traded on Nasdaq under the symbol SYMC, Symantec Corporation is based in Cupertino, Calif., and employs more than 2,000 people. Information on the company and its products can be obtained by calling (800) 441-7234 toll free, (541) 334-6054 or accessed on the World Wide Web.

NOTE TO EDITORS: If you would like additional information on Symantec Corporation and its products, please view the Symantec Press Centre on Symantec's web site. Brands and products referenced herein are the trademarks or registered trademarks of their respective holders.

Brands and products referenced herein are the trademarks or registered trademarks of their respective holders.

CONNECT:Remote, CONNECT:Manage, COMMERCE, CONNECT and GENTRAN are trademarks of Sterling Commerce, Inc. All other product and company names mentioned herein may be the trademarks or registered trademarks of their respective owners. All prices noted are in US dollars and are valid only in the United States.