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Symantec Retail Customers in India to Receive Enhsnced Support

Toll-free number and payment in Indian rupees for subscriptions introduced

MUMBAI -- May, 2003 -- Symantec Corp. (Nasdaq: SYMC), the world leader in Internet Security, building on its commitment of providing world-class customer care introduced increased Consumer Support and Subscription Services in India. With this, Symantec's retail customers of its Norton range of products will have immediate access to all comprehensive product information, technical support and subscription upgrades through a dedicated toll-free customer service number.

The enhanced customer and technical support service specifically designed for Symantec's huge base of Norton customers in India will be managed by iSeva, for its consumer products like Norton Internet Security, Norton System Works, Norton Anti-virus, Norton Personal Firewall. For information, consumers can call toll-free number 1600 44 55 33 or post a query at www.symantec.com/techsupp/support_options.html

For renewal of subscriptions after the first year of purchase, consumers can also call on toll-free number 1600 44 80 82. In addition, customers who have purchased computers, which have a 90-day OEM product preloaded by Symantec, can also avail of this service to upgrade their OEM versions of Norton Anti Virus (NAV) and Norton Internet Security (NIS) to a regular one-year subscription. All subscription payment can now be made in Indian rupees.

On the introduction of the service, Joy Ghosh, Country Manager, Symantec India said, "Keeping in mind the success of our business both in terms of volume and reach, we have introduced these services to provide world class customer care to our Indian consumers." Adding further, he said, "While Norton products have long been heralded for their award winning features and ease of use, consumers can now interface with us for more information on getting the best from the product or for renewal of subscription."

Symantec's customers for Enterprise Security products have access to the customer support toll-free number 1600 11 50 31 or can post queries on http://www.symantec.com/techsupp/enterprise/

About Symantec
Symantec, the world leader in Internet security technology, provides a broad range of content and network security software and appliance solutions to individuals, enterprises and service providers. The company is a leading provider of client, gateway and server security solutions for virus protection, firewall and virtual private network, vulnerability management, intrusion detection, Internet content and e-mail filtering, remote management technologies and security services to enterprises and service providers around the world. Symantec's Norton brand of consumer security products is a leader in worldwide retail sales and industry awards. Headquartered in Cupertino, Calif., Symantec has worldwide operations in 38 countries. For more information, please visit www.symantec.com.

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