Symantec introduces India specific site

- Site provides latest information on support services, products, viruses to Indian customers -

MUMBAI -- December 24, 1999 -- Symantec Corporation, the world leader in utility software for business and personal computing and Internet security technology, today unveiled an India-specific site on their global website. The India site provides exhaustive information on Symantec's products, strategy and services available to the Indian customers.

The Site also provides vital information on effects of the millennium change, up-to-the-minute information onY2K viruses, and the steps one needs to take to ensure that systems are secure over the period

Free trialware of Symantec products can be downloaded from this site and availed for a month. The web site also contains information on new promotional schemes, product updates, information about local retailers and corporate resellers, access to technical support, plus Symantec's Indian alliances and business partners.

Some of the outstanding sections of the site are 'Online Technical Support', 'Customer Service', 'Shop Symantec' easy access to Symantec AntiVirus Research Centre ('SARC') and Symantec Millennium Action Response Team ('SMART').

The Technical Support access helps users to detect problems online and advises them about remedial measures. The 'Customer Service' section will enable users satisfy their unanswered queries from the award winning customer support team. Shop Symantec allows customers to get information about Symantec products & services including features and pricing and the option to buy Symantec products online.

The SARC section provides real-time support to organisations and individuals to help keep their computers protected from Y2K virus threats. Under the SMART initiative, the Symantec Indian web site will deliver up to the minute information on virus activity over the New Year period. Symantec staff will be working through out the New Year period to provide customers easy online access to SARC. The India Customer Support Centre has already been geared up to neutralise such viruses before they can endanger the systems and files.

Announcing the introduction of this site in Mumbai, Joy Ghosh, Country Manager, Symantec India said, "The launch of the India specific site on our global site reinforces the fact that Symantec is committed to provide its international technology, support and services to our local customers just at the click of a button. We have equipped ourselves to deliver swift, high level of customer service and address the diverse needs of our customers across the nation."

Symantec in India
Since its entry into the Indian market in February 1999, Symantec has been gradually expanding its operations in India. The company recently inaugurated its India office in Mumbai. Over the past ten months, Symantec has introduced its top line products in India and has continuously launched its latest versions simultaneously with international launches. Some of its latest products are: Norton AntiVirus 2000, Norton SystemWorks 2000, pcAnywhere 9.0, Norton Utilities 2000, Norton CleanSweep 2000, Norton 2000, Norton Ghost, WinFax Pro, ACT 2000, TalkWorks Pro Version 3.0 etc. These top line products ensure a safe and reliable computing environment for Symantec's Indian customers.

To achieve greater penetration for its products, Symantec products are now available through a nationwide network of 25 resellers. These VARs will be authorised technical service support providers to Symantec's corporate clients under the Symantec Software Alliance (SSA) arrangement.

In addition to these, Symantec has entered into contracts with two of India's largest Original Equipment Manufacturers (OEMs), HCL and Zenith Ltd, to market its Norton Antivirus Gold Edition. By tapping the large OEM network, Symantec's world-class anti virus technology products will now be easily accessible to the Indian customer.

About Symantec
Symantec has an exclusive distribution tie-up with Godrej Pacific Technology Ltd (GPTL) to market its products in India. This tie-up with GPTL is part of Symantec Asia Pacific's marketing and distribution strategy for the South East Asia region.

Symantec is a world leader in Internet security technology and technology solutions that help companies manage and support workforces that use laptop computers and other mobile devices.

The company is a leading provider of software products for the consumer market and is rapidly growing its presence as a provider of solutions to enterprise organizations.