What is the Elite Program?
Elite, part of the Symantec Security License Program, is an easy-to-administer contractual plan that allows medium and large businesses to leverage their purchasing power, with upfront volume discount incentives or flexible forecasted planning.
Features & Benefits
- Includes all Symantec enterprise products, eliminating the need to submit separate POs for traditional Symantec and former AXENT products.
- Uses a standard two-year contract with minimal legal involvement—for easier software acquisition.
- Allows customers to leverage the size of their organization to achieve the highest possible discounts, based on an aggregate of all the products purchased.
- Offers a Commit (up-front purchase) or Forecast (over a two-year term) option to better meet customer needs.
- Combines Technical Support, Upgrade Insurance, and Content Updates into Gold Maintenance—for better support and easier upgrade/renewal process.
Price Bands & Minimum Entry
Customer price bands are determined upon initial order:
| Band A MSRP |
Band B MSRP |
Band C MSRP |
| €85,000 |
€140,000 |
€198,000 |
Minimum purchase requirements are at Band A:
- Commit—€85,000 up front
- Forecast—€85,000 forecasted over two years, with 25% of forecast (€21,250) as initial purchase
Gold Maintenance
Gold Maintenance (at a minimum) is:
- Required for the term of the two-year Elite contract
- Available in one and two-year increments
- Bundled with AntiVirus & Filtering products
Contracts
- Master Contract (Required) - Establishes the overall terms & conditions.
- Commit or Forecast Addendum (One Required) - Establishes the contract price band and terms/conditions of the initial order.
- Exhibit A (Required) - Indicates currency ranges for the price bands.
- Global Territory Extension (Optional) - Allows customers to add global subsidiaries and to use software purchased via the Master Contract at any location worldwide
- Subsidiary Agreement (Optional) - Is used for subsidiaries who wish to nominate their own reseller and purchase locally in their own name
Order Process
Calculating the Total MSRP Value
- Determine the products and quantity required
- Multiply the quantity by the Forecast Band A MSRP (see regional price list) for an extended cost per product.
- Add all extended costs to get the total MSRP value.
Contract Process Flow
Customer: (1) Completes/signs Master and accompanying contracts x 2 (2) Submits them to a nominated reseller*
Reseller/Distributor: Reseller sends 2 copies of contracts, plus copy PO to Symantec Contract Administration. Original PO to distributor who forwards it to Symantec
Contract Administration: (1) Validates PO and customer’s contract commitment (2) Assigns Master/Subsidiary Contract # (3) Sends contract to EMEA Finance for signature
Finance: (1) Countersigns agreements (2) Sends one original or fax to customer (3) Releases PO to Symantec Order Services Group (OSG)
Elite Re-order PO Process Flow
Customer: Submits PO for licenses & media to nominated reseller
Reseller/Distributor: (1) Sends PO for licenses to Symantec Contract Administration with copy of customer PO (2) Ships media from stock or submits media order to Symantec Order Services (Indirect resellers submit orders to distributor)
Symantec Order Services Group: (1) Validates PO against contract (2) Enters order (3) Sends Elite certificate to address on PO
* A nominated reseller is the reseller named on the Master and/or Subsidiary Contracts.
For more information:
Symantec Security License Program overview
Symantec Elite Program overview
Symantec Elite Program vs. GLP
Symantec Value Program overview
Symantec Value Program vs. SVLP
For resellers, click here
