Symantec works very hard to ensure that you receive the very best in quality and functionality from each of our products.

We realize that there may be times when you need to return a product, so Symantec offers a 60-day, money-back guarantee (available for retail boxed or downloaded products only). If you purchased your product within 60 days, then please click one of the options from the following list for instructions about how to return your software. Thank you for trying our product.

Symantec do not provide refunds for second-hand purchases of Symantec products made on any Web site, any purchases made on auction sites, or for purchases which are unauthorised or illegally obtained and/or distributed. Resellers of Norton products should contact their Distributors for a refund.

Note: If you purchased your software outside of the United Kingdom, Ireland, South Africa, Israel, Greece or Turkey, please visit our global product returns page.

How did you purchase your software?

• I purchased from the Symantec Store Web site
• I purchased from a store (PC World, Microwarehouse, etc.)
  
• I purchased from an online retailer (dabs.com, amazon.com, etc.)
• I am a dealer/reseller
• I purchased Not For Resale (NFR) software
• I purchased a site license (Value, Custom, or Global)

If you have related questions, please contact customer service.