Recently we formally welcomed VERITAS customers to Symantec. As the integration of Symantec and VERITAS continues, you can rest assured of one thing that will not change - our unwavering commitment to the ongoing support of your business.

As a valued Symantec customer, we recognize that you may also have invested in VERITAS solutions. Over the coming months we look forward to leveraging Symantec and VERITAS' collective vision and experience to define our combined Support offerings, and ultimately to enhance your Support experience. Our goal is to deliver:

• The highest standard of support for your enterprise
• Unified escalation management for timely resolution of support issues
• Shared best practices to continuously improve your support experience

Please note that until we update you on the availability of any new combined Support offerings or new contact information, you will continue to receive the same exceptional support from the same people you have come to trust. Please continue to access and use support as you have in the past, either online, via phone, or through your Premium Platinum Technical Account Manager. Please continue to reach us for assistance via the same Support phone numbers and Web site links as you use today. Until any changes in Support offering or processes are announced and made available, please continue to obtain initial or renewal Support as you always have. We will announce any changes well in advance, and we look forward to continuing to provide you a world-class Support experience.

Frequently Asked Questions