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General
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| Q: |
Will Symantec continue to sell and deliver services after the VERITAS merger closes? |
| A: |
Yes, Symantec will still provide a variety of consulting, education, support, managed security, and early warning services to customers, and will remain committed to supporting customers with the right people, processes, and technology to enable information integrity. |
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| Q: |
How will Symantec services capabilities work together to support information integrity after the merger? |
| A: |
The combination of Symantec and VERITAS services capabilities will allow the merged company to better support both the security and availability needs of customers with a spectrum of high-value services. Service offerings that support assessment and analysis, design, implementation, monitoring, and management needs for both security and availability will help customers to ensure the integrity of their information across the enterprise. |
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| Q: |
What service offerings will Symantec have after the VERITAS merger closes? |
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The merged company will provide consulting advisory services and consulting solutions enablement services for both security and availability needs. In addition, the combined company will provide education and training services for both security and availability, managed security services, threat and vulnerability early warning services, security response services, and a wide spectrum of customer and technical support services for both security and availability technologies. Available service offerings will evolve and be updated to address customer and market needs as required. |
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| Q: |
Will there be any new service offerings available as a result of the merger? |
| A: |
Symantec will evaluate opportunities for creating new service offerings following the completion of the merger, but no new service offerings are currently planned for delivery at the close of the merger. |
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| Q: |
Will the combined company stop offering any of the services currently offered by Symantec and VERITAS individually? |
| A: |
Symantec has no current plans to cease offering any of the services currently offered by either Symantec or VERITAS following the close of the merger. However, Symantec could at any time, in response to changes in customer requirements or shifts in market need, change its portfolio of services offered to customers. |
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| Q: |
What are Symantec's growth expectations for the services business after the merger? |
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Symantec has confidence in the quality and customer need for its broad spectrum of security and availability services. As a publicly traded company, Symantec does not disclose growth projections or financial outlook for any of its business operations except through official financial disclosure channels at pre-defined times. |
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Sales
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| Q: |
I am a current Symantec/VERITAS services customer. Who will my account manager be after the merger closes? |
| A: |
Until notified otherwise through official communications from Symantec, all account relationships and sales interactions with former VERITAS or Symantec sales team members will remain the same after the close of the merger. |
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| Q: |
Will customers have to work with more than one salesperson to obtain Symantec services after the merger? |
| A: |
Symantec's intent is to simplify and streamline account management relationships for services and products to better support customer needs. Additional details about the post-merger account management process and sales engagement methodology will be provided as they are available. |
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| Q: |
Will the current pricing structure for services offered by Symantec and VERITAS change as a result of the merger? |
| A: |
There are no current plans to change the pricing structure of existing Symantec or VERITAS services as a result of the merger. However, service offerings, pricing, and deliverable structure for services may change at any time as Symantec responds to market needs and customer requirements. If changes occur, notification of internal staff, customers, and partners will occur through proper communications channels using established processes. |
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Contracting/Legal
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| Q: |
I am a current Symantec/VERITAS services customer. Will I need to sign a new contract for services after the merger closes? |
| A: |
All contracts for services currently in force on the day the merger closes will continue to be fully honored. Any changes to contracts currently in force will generally take place as a part of normal contract renewal processes. |
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| Q: |
I currently am a services customer of both Symantec and VERITAS. How will I be billed after the merger closes? |
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For some time after the merger closes, the billing systems for the former VERITAS and Symantec companies will remain separate, so there may be cases where a customer would receive more than one bill for services provided by Symantec. |
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Consulting Services
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| Q: |
What consulting services will Symantec offer after the merger? |
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In general, Symantec will offer two major types of consulting services for both security and availability needs. Consulting advisory services help customers define needs, understand regulatory requirements, assess risks, understand current programs, and define required additions or changes to people, process, and technology programs supporting availability and security requirements. Consulting solutions enablement services help customers accelerate and optimize the deployment of specific technologies that address security and availability needs by applying best practices to the design, deployment, configuration, and operation of technologies. |
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Education Services
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| Q: |
What education and training services will Symantec offer after the merger? |
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Symantec will offer a range of technical training courses designed to help users of Symantec's security and availability technologies be more effective in deploying and operating those technologies. Symantec will also offer more generalized, customized training opportunities on subjects of security and availability interest through the Symantec Academy, and will continue to offer the Symantec Security Awareness Program for enhancing end user awareness of security best practices. |
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Managed Security Services
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| Q: |
Will Symantec's managed security services change after the merger? |
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Symantec's managed and monitored security service offerings are not anticipated to change as a result of the merger with VERITAS. |
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| Q: |
Will Symantec offer outsourced management and monitoring for VERITAS technologies? |
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Symantec does not anticipate offering management and monitoring services for VERITAS technologies concurrent with the close of the merger. However, Symantec will evaluate the market opportunity and customer need for such services after the merger, and may choose to offer these services at some future time. |
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Early Warning Services
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| Q: |
Will there be any changes to Symantec's early warning services (DeepSight Threat Management System and DeepSight Alert Services) as a result of the merger? |
| A: |
Symantec does not anticipate any changes to the DeepSight Threat Management System or DeepSight Alert Services as a result of the merger. Symantec DeepSight early warning solutions will continue to be improved and modified in response to customer needs and market changes as required, however. |
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Support
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| Q: |
I am a current Symantec/VERITAS customer with a technical support contract. Will the terms and delivery processes for technical support change after the merger? |
| A: |
Over the coming months we will be leveraging the collective vision and experience of Symantec and VERITAS to define innovative ways to enhance our combined Support offerings, and ultimately your support experience. In the interim, however, customers will continue to receive exceptional support from the same people who have been supporting them previously, and all existing customer support entitlements will remain fully in force. Customers should continue to use support as they have in the past. Support phone numbers and website links will also remain the same. |
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| Q: |
Who should I contact to obtain customer support and technical support for my existing support contract? |
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Over the coming months we will be leveraging the collective vision and experience of Symantec and VERITAS to define innovative ways to enhance our combined Support offerings, and ultimately your support experience. In the interim, however, customers will continue to receive exceptional support from the same people who have been supporting them previously. Customers should continue to use support as they have in the past. Support phone numbers and website links will also remain the same. |
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Partners
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| Q: |
Will the combined company have more of a direct focus? |
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Symantec remains committed to developing and enhancing strong relationships with channel partners, for both sales and delivery of products and services. Although there are some cases where Symantec has a direct sales relationship with customers (for very large customers who request a direct relationship with Symantec, for instance), Symantec's normal approach is to work with customers through a wide variety of channel partners. Symantec does not anticipate significant changes to this approach following the merger. |
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