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Windows® XP Service Pack 2 information center

-FAQsupport documentsproduct information

Welcome to the Windows® XP Service Pack 2 (SP2) Information Center! This page answers the most frequently asked questions about SP2 and your Norton antivirus and firewall products.



Q: What is Windows® XP Service Pack 2?
A: Windows® XP Service Pack 2 is a major security-focused operating system upgrade that includes an enhanced Windows firewall and a console (Windows Security Center) to monitor the state of your computer's security.
 
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Q: When is it available?
A: Microsoft released Windows® XP Service Pack 2 in August 2004.
 
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Q: Do Symantec products require Windows® XP Service Pack 2 to work?
A: No. If your Symantec products run on Windows® XP now, they do not require Service Pack 2 to continue working.
 
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Q: How will installing Service Pack 2 affect the Symantec products I already have installed?
A: This varies based on the Symantec products that you own:

Norton AntiVirus
Installing Service Pack 2 will not affect Norton AntiVirus. The Windows Security Center, which is a component of Windows XP Service Pack 2, will be aware that you have Norton AntiVirus installed, but it will not be able to determine its working status due to Symantec's tamper-protection technology.

Symantec has released an update which adds compatibility to the Windows Security Center so that it may report the status of your Symantec security software. This update is included in Norton AntiVirus 2005, and is available by LiveUpdate for Norton AntiVirus 2002/2003/2004. The update will install on Windows XP, but will not take effect unless you have the Windows Security Center installed.

Norton Firewall/Norton Internet Security
Installing Service Pack 2 will not affect Norton Personal Firewall or Norton Internet Security. The Windows Security Center, which is a component of Windows XP Service Pack 2, will be aware that you have Norton Personal Firewall or Norton Internet Security installed, but it will not be able to determine its working status due to Symantec's tamper-protection technology.

Symantec has released an update which adds compatibility to the Windows Security Center so that it may report the status of your Symantec security software. This update is included in Norton Personal Firewall 2005 or Norton Internet Security 2005, and is available by LiveUpdate for Norton Personal Firewall 2002/2003/2004 or Norton Internet Security 2002/2003/2004. The update will install on Windows XP, but will not take effect unless you have the Windows Security Center installed.

Norton SystemWorks
Installing Service Pack 2 will not affect Norton SystemWorks. The Windows Security Center, which is a component of Windows XP Service Pack 2, will be aware that you have Norton SystemWorks installed, but it will not be able to determine its working status due to Symantec's tamper-protection technology.

Symantec has released an update which adds compatibility to the Windows Security Center so that it may report the status of your Symantec security software. This update is included in Norton SystemWorks 2005 and is available by LiveUpdate for Norton SystemWorks 2002/2003/2004. The update will install on Windows XP, but will not take effect unless you have the Windows Security Center installed.
 
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Q: Will Service Pack 2 cause problems installing Symantec products?
A: It should not. However, you may see a Windows Security Alert when you first start your product if your product requires outbound connections. This happens with pcAnywhere. In that situation, the security alert gives you the option to "unblock" the application to allow it to work.
 
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Q: With Service Pack 2 installed, do I even need my Symantec antivirus and firewall products?
A: Absolutely. Although Windows® XP Service Pack 2 monitors your antivirus software, it has no antivirus capability itself. Your continued use of Norton AntiVirus is crucial to the security of your computer. Norton AntiVirus automatically detects and deletes worms, Trojan horses, and viruses without interrupting your work. Norton AntiVirus detects malicious code that is stored in compressed files and file archives, and identifies and alerts you to the presence of spyware.

The Windows Firewall is designed to monitor and control inbound network traffic only. It does not provide outbound traffic protection, intrusion detection and response, or privacy controls -- all critical to securing your computer from outside attacks. Norton Personal Firewall and Norton Internet Security controls all outgoing network traffic. It alerts you to intrusion attempts and automatically blocks all traffic from the attacker. Norton Personal Firewall protects your privacy by filtering confidential information (like phone numbers, credit card numbers, and bank account numbers) and by blocking cookies on a site-to-site basis.
 
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Q: Does the Windows Security Center turn off or break my Norton antivirus and firewall products?
A: No. The Windows Security Center passively monitors and reports the operating status of your antivirus and firewall products. However, Windows Security Center may not be able to determine the working status of Symantec products due to the tamper protection technology embedded in Symantec products.
 
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Q: How do I know my computer is secure?
A: Installing and running Norton Internet Security or Norton Personal Firewall and Norton AntiVirus is a very good start. To test the actual security of you computer, visit Symantec Security Check. This is a free service that checks your computer against a wide range of online threats and identifies your existing security needs.
 
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Q: Why does the Windows Security Center say that the status of my Norton security product is "unknown."
A: Your Norton security products contain tamper protection features that prevent malicious code from determining their status. This tamper protection also prevents the Windows Security Center from determining the status of your Norton security products.

Symantec has released an update which adds compatibility to the Windows Security Center so that it may report the status of your Symantec security software. This update is included in Norton 2005 Security Products and is available by LiveUpdate for Norton 2002/2003/2004 Security Products. The update will install on Windows XP, but will not take effect unless you have the Windows Security Center installed.
 
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Q: Which products does the Norton WMI (Windows Management Instrumentation) update affect?
A: The Norton WMI update will affect Norton AntiVirus, Norton SystemWorks, Norton Personal Firewall, and Norton Internet Security.
 
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Q: If I run both the Windows Firewall and Norton Personal Firewall at the same time, will I have more protection?
A: No. Norton Personal Firewall has enhanced security features and functionality beyond those provided by the Windows Firewall, including monitoring and controlling both inbound and outbound Internet activity. The Windows Firewall is designed to only monitor and control inbound network traffic, and does not provide outbound traffic protection, intrusion detection and response, or privacy controls -- all critical to securing your computer from outside attacks. Norton Personal Firewall controls all outgoing network traffic. It detects and alerts you to intrusion attempts and responds by automatically blocking all traffic from the attacker. Norton Personal Firewall protects your privacy by filtering confidential information (like phone numbers, credit card numbers, and bank account numbers) and by blocking cookies on a site-to-site basis.
 
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Q: Do any of the Internet Explorer security enhancements conflict with my Symantec security products?
A: Windows® XP Service Pack 2 security enhancements to Internet Explorer should not create any conflicts with Symantec products that are installed on your computer.
 
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