© 1995-2008 Symantec Corporation. All rights reserved. Legal Notices Privacy Policy	Top 5 Frequently Asked Questions     The topics covered here are based on reseller feedback and are rotated every two months or as needed. If there is a topic that you would like to see, click here to email your request.   Other Topics   Topic #1   What does the Quote Generator do and how do I use it? Generate MSRP quotes and find SKU's for all products in the Symantec Licensing Programs - Express, Rewards, Academic and Government. Quotes can be downloaded or e-mailed, they can be reviewed and amended for a 30 day period, and they also provide a level of up-selling within the programs. Access Go to https://partnernet.symantec.com/Partnercontent/Licensing/QuoteGenerator.jsp. You are required to login to PartnerNet. To use PartnerNet you must be a Symantec Partner. If you are not already a partner, click here to find out how to become a partner. Click here to find out how to get access to PartnerNet if you are already a partner. Once you are logged in, you will be sent to the Quote Generator landing page. Click on the Quote Generator link to go to the tool's home page. Generate Quote Note: Back button is disabled Clicking the "NEW SEARCH" button will take you back to the Product List page Home Page - Select the appropriate Licensing Program (Express, Rewards, Academic and Government). Symantec (Licensing Option Selected) Program Page - If you have a SAN (Symantec Agreement Number) enter is into the text field and click the "GET QUOTE" button otherwise just click the button. Product List Page - Click the +/- next to the appropriate product family and select the desired product(s). Once all products have been selected, click the "CONTINUE" button. Product Details Page Renewals - In the Maintenance Options section select the renewal type (Essential, Basic) from the Maintenance Type drop down menu. Enter a Renewal ID if available. Full (New), Upgrade, Competitive, Cross grade - In the License Options section make your selection from those available in the License Type drop down menu. In the Maintenance Options section pick the number of years from the Duration drop down menu. If the Additional Contacts or Business Critical Services options are available choose the appropriate selection. Enter the number of licenses need in the Quantity field in the General Options section as well as the Media Pack if desired. Click the "CONTINUE" button following this process for all products selected from the Product List page until you get to the Quotation Basket page. Quotation Basket Page - Verify that the quote is for the correct Licensing Program and Symantec Agreement Number (SAN). Note the current band level and number of licenses needed to move to the next band level. You have the following options: RECALC/SAVE - Recalculates the price when the quantity is changed and saves those changes NEW QUOTE - Sends you back to the Home page ADD MORE - Sends you back to the Product List to add more products DELETE - Deletes quote from the system BACK TO SEARCH - Sends you to Retrieve Quote page Email - Will automatically send an email to the address associated with the logon account Print - Opens another window with the quote where you will scroll to the bottom of the screen to click the PRINT button Export - Opens a .xls document End User Details (Optional) - This information in not required. The customer's name can be entered or your own Reference Number that only you will be able to identify your customer with. Retrieve Quote Page - Use the reference number from the Quotation Basket, End User Name, and/or Quote date to retrieve Active and Archived (quotes that are more than 30 days old) quotes to pull up quotes so that you can Open/Edit, Delete, or Archive.   Topic #2   How do I use the new Renewal Notifications? The renewal notice provided by your customer allows you on behalf of your customer or your customer to access the skus necessary to complete the renewal purchase. You are also able to access skus to modify the support level (basic to essential for 24X7 support). Click the "visit the Symantec Renewal Portal" link provided (see example below) to login with the username and password provided. If you get a Support Summary page, select the preferred reseller and click on View Details. On the Contract Details page make any appropriate changes and select Recalculate. NOTE: Select the "Email Estimate" button to get the most accurate pricing and band level once all adjustments to quantity and product have been made on this page. The part numbers on this page are not accurate if you select another support level or if the total quantity been updated or has changed from the order that each line corresponds to. For example, there are two products from two different orders last year. One item was purchased at band level A for a quantity of 10 and the other product was purchased at band level D for a quanity of 120. Band levels are given in the Current Support Level field. If both products are renewed then the total order and pricing would fall under one band level and in this example band D. Select Email Estimate and email the MSRP quote with SKUs included to yourself and/or your end user. NOTE: Provides the renewal SKUs, renewal band level, and pricing for the renewal order which may not be reflected in the Support Contract Details page MSRP quotes are helpful in winning the renewal deal, as it is a clear way to show your customer how low your prices are compared to purchasing direct with Symantec For more detailed instructions click here. If you have any further questions, please feel free to let us know or call our hotline at 1-888-780-7962. Fact Sheet Renewal Notification Process Email - can be distributed to other sales representatives. Overview Presentation   Topic #3   What is the difference between Business/Enterprise retail boxed products and the Express Licensing Program? The retail boxed products come with a set number of user licenses (5, 10, and 25 user) where as when using the Express Licensing Program you are able to purchase a flexible number of licenses above the 5 licenses minimum.  If the boxed product goes beyond it's maintenance expiration date, brand new licenses have to be purchased.  With the Express Licensing Program, once licenses have gone past their maintenance expiration date, Upgrade licenses can be purchased at a discounted rate.   Topic #4   What is the difference between Norton/Consumer products and Business/Enterprise solutions? Norton/Consumer products are specifically designed for home use on stand-alone desktops or laptops and cannot be utilized in a server-based network (with the exceptions of Norton 360 and Internet Security 2008 which supports up to 3 household PCsand pcAnywhere which can be used in a server-based network). Business/Enterprise solutions are more comprehensive, networkable product families that provide coverage on multiple levels.   Topic #5   How do I become a Symantec reseller? To become a Symantec reseller, you must purchase our products through one of our distributors: Ingram Micro, Tech Data, Synnex, Arrow/MOCA, Access, Douglas Stewart, ASI, D & H, or Avnet. To establish an account with distribution, please contact the distributors directly. Once your account is established, you may purchase Symantec products at reseller cost and resell the products to your customers. You may also want to consider our Symantec Partner Program (SPP). The Symantec Partner Program is a way for you to establish more of a partnership with Symantec. Through our program you can gain the expertise and resources necessary to sell, implement, and manage our many Symantec solutions. For more information about this program click here or download material by clicking on the links below: Quick Guide Guide Channel Benefits Requirements Brochure   Other Topics   Promotions What is the "Xtreme Truth" promotion?   Product My customer purchased a workstation with Norton AntiVirus already installed. Can I offer them an upgrade? My customer is currently using Endpoint Protection or Symantec Antivirus Corporate Edition with current maintenance. Recently they have added a mail server...? What is the difference between the corporate and retail versions of Ghost?   Process What is PartnerNet? I am a Symantec Partner, how do I get access to PartnerNet?     What is the "Xtreme Truth" promotion? Earn up to $550 per PO for selling Symantec Endpoint Protection with the new Xtreme Truth Reseller Incentive Program. Earn bonuses for competitive displacement and Symantec Multi-tier Protection sales through July 3, 2009! Get a $200 bonus when you sell a Symantec competitive displacement SKU, plus a $100 bonus for selling Symantec™ Multi-tier Protection 11.0. If you sell 5 or more eligible orders, your payout per order increases for the remainder of the promotion. Plus, we'll provide you with tools and competitive information that will help you expose the truth about the competitions' claims and provide your customers with better protection. Sign up now at www.SymantecPartnerRewards.com. If you have questions, please contact program headquarters at 800-393-2930 or by email to admin@SymantecPartnerRewards.com. Announcement Flyer Terms and Conditions   My customer purchased a workstation with Norton AntiVirus already installed. Can I offer them an upgrade? Symantec does not offer an upgrade path from an OEM/retail product to a product licensed under Symantec's Express or Rewards programs. For additional retail upgrade/rebate information, please click here.   My customer is currently using Endpoint Protection or Symantec Antivirus Corporate Edition with current maintenance. Recently they have added a mail server into their environment. What would be the best licensing to use for this customer to now also include their mail server? The best solution for this customer is to utilize the cross grade part numbers and transition them over to the Multi-Tier Protection. By doing this they will receive the Endpoint Protection as well as the Mail Security to cover the new email server in their environment. This solution would be the most cost effective and comprehensive coverage for the customer. For additional information on the Multi-Tier Protection, please click here.   What is the difference between the corporate and retail versions of Ghost? Norton Ghost is a personal edition designed primarily for home or small office use. Symantec Ghost Solution Suite is a network solution, with the capability for centralized management, and unattended deployment of an image across a network. For more information regarding Ghost Solution Suite, please click here.   What is PartnerNet? PartnerNet is a tool created exclusively for our partner community requiring registration as a partner and logging in. PartnerNet provides you with everything you'll need to help you develop new business opportunities and meet the growing needs of your customers. Information is customized by membership level. The Channel Information Services website provides quick and easily accessible information on our top selling small to mid-size business products. PartnerNet provides training and enablement, comprehensive information on most of our products, marketing information, and a range of other benefits available exclusively to program members. PartnerNet Demo Become a Partner   I am a Symantec Partner, how do I get access to PartnerNet? A designated user at your company can give you access. If you need to know who to contact, email us. Primary and authorized secondary users can add and edit the details of other users at your company. By checking the "Administrator" box, the primary user can authorize secondary users to add and edit details for other users. To add a contact, click the "add contact" button. To delete a contact, check the box next to the contact name and click "delete" selected.