© 1995-2008 Symantec Corporation. All rights reserved. Legal Notices Privacy Policy	Top 5 Frequently Asked Questions     The topics covered here are based on reseller feedback and are rotated every two months or as needed. If there is a topic that you would like to see, click here to email your request.   Previous Topics   Topic #1   What is Symantec's channel strategy? Symantec continues to be a channel-led company, with the majority of our business flowing through you, our partners. We are deeply committed to providing you with market leading products, the best quality service and support, and programs to help drive profitability and improve your experience with Symantec. Channel Strategy FAQ July 16th letter to partner's about our channel strategy   Topic #2   What is the "Big Draw" promotion? The Big Draw Promotion is a channel wide promotion that offers our channel partners ways to earn more money by selling Symantec products. The promotion can include different product lines and run for different promotional periods. For more information and to register qualifying sales visit http://www.symantecbigdraw.com/   Topic #3   What is the difference between Business/Enterprise retail boxed products and the Express Buying Program? The retail boxed products come with a set number of user licenses (5, 10, and 25 user) where as when using the Express Buying Program you are able to purchase a flexible number of licenses above the 5 licenses minimum.  If the boxed product goes beyond it's maintenance expiration date, brand new licenses have to be purchased.  With the Express Buying Program, once licenses have gone past their maintenance expiration date, Upgrade licenses can be purchased at a discounted rate.   Topic #4   What is the difference between Norton/Consumer products and Business/Enterprise solutions? Norton/Consumer products are specifically designed for home use on stand-alone desktops or laptops and cannot be utilized in a server-based network (with the exceptions of Norton 360 and Internet Security 2008 which supports up to 3 household PCsand pcAnywhere which can be used in a server-based network). Business/Enterprise solutions are more comprehensive, networkable product families that provide coverage on multiple levels.   Topic #5   How do I become a Symantec reseller? To become a Symantec reseller, you must purchase our products through one of our distributors: Ingram Micro, Tech Data, Synnex, Arrow/MOCA, Access, Douglas Stewart, ASI, D & H, or Avnet. To establish an account with distribution, please contact the distributors directly. Once your account is established, you may purchase Symantec products at reseller cost and resell the products to your customers. You may also want to consider our Partner Program. The Symantec Partner Program is a way for you to establish more of a partnership with Symantec. Through our program you can gain the expertise and resources necessary to sell, implement, and manage our many Symantec solutions. For more information about this program click here or download material by clicking on the links below: Channel Partner Benefits Partner Program Brochure Partner Program Requirements   Previous Topics   Product My customer purchased a workstation with Norton AntiVirus already installed. Can I offer them an upgrade? My customer is currently using Endpoint Protection or Symantec Antivirus Corporate Edition with current maintenance. Recently they have added a mail server...? What is the difference between the corporate and retail versions of Ghost?   My customer purchased a workstation with Norton AntiVirus already installed. Can I offer them an upgrade? Symantec does not offer an upgrade path from an OEM/retail product to a product licensed under Symantec's Express or Rewards programs. For additional retail upgrade/rebate information, please click here.   My customer is currently using Endpoint Protection or Symantec Antivirus Corporate Edition with current maintenance. Recently they have added a mail server into their environment. What would be the best licensing to use for this customer to now also include their mail server? The best solution for this customer is to utilize the cross grade part numbers and transition them over to the Multi-Tier Protection. By doing this they will receive the Endpoint Protection as well as the Mail Security to cover the new email server in their environment. This solution would be the most cost effective and comprehensive coverage for the customer. For additional information on the Multi-Tier Protection, please click here.   What is the difference between the corporate and retail versions of Ghost? Norton Ghost is a personal edition designed primarily for home or small office use. Symantec Ghost Solution Suite is a network solution, with the capability for centralized management, and unattended deployment of an image across a network. For more information regarding Ghost Solution Suite, please click here.