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Single player for customer successes.

Business Value Analysis Study

Two integrated Symantec technologies― Altiris IT Management Suite and Symantec ServiceDesk―delivered this U.K. provider of outsourced customer contact services $678,481of actual and projected savings in 14 months. beCogent used Altiris IT Management Suite to track assets and to maximize investments. Meanwhile, Symantec ServiceDesk enhanced customer service, increased productivity, and provided timely information about service levels.

Success Details

Organization Profile

Based in Scotland, beCogent Limited offers a diverse range of contact center solutions to customer in a number of different industry segments.