It’s easier to get some time now on the IT team’s calendar at Cybercom Plenware. Call them for a meeting and chances are they will be available. Scroll back five years, and it was sometimes a different story: the team could either be caught up in manual client imaging and deployment duties, their heads were buried in Outlook attempting to fix client issues, or they were out on the road somewhere in Finland troubleshooting and fixing client systems. By standardizing on the Altiris Client Management Suite, this dynamic IT sourcing consultancy has centralized the management of more than 400 critical desktops, notebooks, and handheld devices, while maintaining acceptable levels of security, support, and software management. The Symantec “zero touch” approach to managing clients has reduced the time and costs associated with cloning and deploying operating systems from three days to two hours, while on one occasion the solution saved $8,000 by identifying and eliminating unnecessary software licenses.