Symantec Malware Removal Tools

Threat-Specific Removal Tools

If you know the name of a threat and are searching for a specific threat removal tool, then Security Response has generated multiple threat-specific tools to assist business customers.
Find a threat-specific removal tool

Threat Analysis Scan

This tool is aimed at detection and clean-up of “zero-day” threats as well as other threats which may have infected a user's system. Zero-day threats are those that take advantage of a newly discovered hole in a program or operating system before the developers have made a fix available – or before they are even aware that a hole exists. The Threat Analysis Scan is available today free of cost. It is the latest recovery tool using technology developed by the Symantec Technology and Response division.
The Threat Analysis Scan is currently included in Symantec Help (SymHelp) a support automation utility which also provides common issue detection and support data collection for many Symantec products. Being both simple and fast to use, the Threat Analysis Scan in SymHelp offers a quick solution to remediating threats which have evaded detection by Symantec’s AV technologies.
Download SymHelp (Threat Analysis Scan)
How to Run the Threat Analysis Scan
About the Threat Analysis Scan
The benefits of running the Threat Analysis Scan:
  • Expedites your helpdesk team process by using Symantec Power Eraser as a first response remediation tactic.
  • Reduces employee downtime by allowing users to return to work quicker.
  • Requires no back-up and restoring of files as compared to the reimaging of systems.
  • Common alternatives such as individual threat remediation with threat-specific remediation tools, or reimaging of the workstations and restoring files, require more time and decreases productivity of the helpdesk team and the impacted employee.
The Threat Analysis Scan:
  • Is not a solution to be deployed or implemented on large scale outbreaks.
  • Is not a replacement for regular daily AV scanners.
  • Will go through the process of rebooting the machine up to 2 times if it suspects that the machine is infected with malware, using the remediation workflow.
  • Will not protect against re-infection. Users should verify that their Symantec product is receiving updated virus definitions. This will ensure they are protected.
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