These instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
- Disable System Restore (Windows Me/XP).
- Update the virus definitions.
- Restart the computer in Safe Mode.
- Run a full system scan and delete all the files detected as W32.Kwbot.C.Worm.
- Delete the values that the worm added to the registry.
For specific details on each of these procedures, read the following instructions.
1. Disabling System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
When you are completely finished with the removal procedure and are satisfied that the threat has been removed, re-enable System Restore by following the instructions in the aforementioned documents.
For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools Cannot Clean Infected Files in the _Restore Folder
Article ID: Q263455.
2. Updating the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
3. Restarting the computer in Safe mode
- Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
- Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.
All the Windows 32-bit operating systems, except Windows NT, can be restarted in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode
4. Scanning for and deleting the infected files
5. Deleting the values from the registry
- Start your Symantec antivirus program and make sure that it is configured to scan all the files.
- Run a full system scan.
- If any files are detected as infected with W32.Kwbot.C.Worm, click Delete.
- Using Windows Explorer, look for the folders %Windir%\UserTemp and %Windir%\User32, and delete them if they exist.
: Symantec strongly recommends that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry
," for instructions.
- Click Start, and then click Run. (The Run dialog box appears.)
- Type regedit
Then click OK. (The Registry Editor opens.)
- Navigate to each of the keys:
NOTE: All of these keys may not be found on all the systems.
- From each key, in the right pane, delete these values if you find them:
- Navigate to and delete the key:
- Navigate to the key:
NOTE: This key does not exist on all the systems. If you do not find it, proceed to step i.
- In the right pane, double-click: Shell
- Change the text in the Value data box so that it reads only:
- Navigate to each of the keys:
- In the right pane, delete any values that refer to the C:\%Windir%\UserTemp or C:\%Windir%\User32 folders.
NOTE: "?" in this value represents a number that the worm has selected.
- Exit the Registry Editor.