SUMMARY
W32.Sober@mm is a mass-mailing worm that uses its own SMTP engine to spread itself. The subject of the email varies, and it will be in either English or German.
The name of the email attachment varies, and it will have a .bat, .com, .exe, .pif, or .scr file extension.
This threat is written in the Microsoft Visual Basic programming language and is compressed with UPX.
When W32.Sober@mm is first run, it may display the fake error message "File not complete!"
Note: Virus definitions dated October 24, 2003, revision 20 and greater, will detect this threat.
Symantec Security Response has developed a removal
tool to clean the infections of W32.Sober@mm.
Antivirus Protection Dates
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Initial Rapid Release version October 24, 2003
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Latest Rapid Release version August 25, 2011 revision 034
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Initial Daily Certified version October 24, 2003
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Latest Daily Certified version August 26, 2011 revision 002
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Initial Weekly Certified release date October 24, 2003
Click for a more detailed description of Rapid Release and Daily Certified virus definitions.
Threat Assessment
Wild
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Wild Level: Medium
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Number of Infections: More than 1000
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Number of Sites: More than 10
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Geographical Distribution: Low
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Threat Containment: Easy
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Removal: Moderate
REMOVAL
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
- Disable System Restore (Windows Me/XP).
- Update the virus definitions.
- Restart the computer in Safe mode or VGA mode.
- Run a full system scan and delete all the files detected as W32.Sober@mm.
- Delete the values that were added to the registry.
For specific details on each of these steps, read the following instructions.
1. Disabling System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, re-enable System Restore by following the instructions in the aforementioned documents.
For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "
Antivirus Tools Cannot Clean Infected Files in the _Restore Folder,"
Article ID: Q263455.
2. Updating the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
- Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
- Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.
3. Restarting the computer in Safe mode or VGA mode
Do not skip this step. In most cases there will be two worm processes running on an the infected computer. If one worm process is terminated, the second worm process will immediately start the terminated process.
Shut down the computer and turn off the power. Wait for at least 30 seconds, and then restart the computer in Safe mode or VGA mode.
- For Windows 95, 98, Me, 2000, or XP users, restart the computer in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode."
- For Windows NT 4 users, restart the computer in VGA mode.
4. Scanning for and deleting the infected files
- Start your Symantec antivirus program and make sure that it is configured to scan all the files.
- Run a full system scan.
- If any files are detected as infected with W32.Sober@mm, write down the file names and then click Delete.
5. Deleting the values from the registry
WARNING: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "
How to make a backup of the Windows registry," for instructions.
- Click Start, and then click Run. (The Run dialog box appears.)
- Type regedit
Then click OK. (The Registry Editor opens.)
- Navigate to the each of the following keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
- In the right pane, delete the value that refers to the worm file.
- Exit the Registry Editor.