PrettyPark.Worm - Removal

Automatic removal instructions
The easiest way to remove this worm is to use the Fix PrettyPark.Worm tool.

Manual removal instructions
To remove this worm, please follow the instructions in each section. We strongly recommend that you read and understand the entire procedure before proceeding.

PrettyPark.Worm comprises two files: PrettyPark.exe and Files32.vxd. It also adds a registry key that loads PrettyPark.exe whenever an executable program is launched. To remove this worm, you must first change the Windows registry so it will not run the virus program; then you must delete the PrettyPark.exe file.

NOTE: The procedure described in this document is complex and assumes that you are familiar with basic Windows and DOS procedures. If you are not, then we suggest that you obtain the services of a computer consultant.

If you cannot start Windows
If you cannot start Windows 95/98/2000 at all, then you must start Windows in Safe Mode. Once Windows is in Safe Mode:

• If you cannot run program files, proceed to the next section.
• If you can run program files, skip to the section titled Edit the registry.

Follow these steps to start Windows 95/98/2000 in Safe Mode:

NOTE: In Safe Mode, Windows uses default settings: VGA monitor, no network, Microsoft mouse driver, and the minimum device drivers required to start Windows. You will not have access to CD-ROM drives, printers, or other devices.

• Windows 95:
  1. Exit all programs.
  2. Click Start, and click Shut Down. The Shut Down Windows dialog box appears.
  3. Click Shut Down, and then click OK.
  4. Click Yes to confirm the shutdown.
  5. Turn off the computer (if necessary) and wait 30 seconds.
     
     NOTE: You must turn off the power to remove the virus from memory. Do not use the reset button.
     
  6. Turn on the power.
  7. When "Starting Windows 95..." appears on the screen, press F8. The Windows 95 Startup Menu appears.
  8. Select Safe Mode and press Enter. Windows starts in Safe Mode.
• Windows 98:
  1. Click Start, and click Run.
  2. Type msconfig and click OK. The System Configuration Utility dialog box appears.
  3. Click Advanced on the General tab.
  4. Check Enable Startup Menu, click OK, and then click OK again.
  5. Exit all programs.
  6. Click Start, and click Shut Down. The Shut Down Windows dialog box appears.
  7. Click Shut Down, and then click OK.
  8. Click Yes to confirm the shutdown.
  9. Turn off the computer and wait 30 seconds.
     
     NOTE: You must turn off the power to remove the virus from memory. Do not use the reset button.
     
  10. Turn on the computer and wait for the Windows 98 Startup menu.
  11. Select Safe Mode, and then press Enter. Windows will start in Safe Mode.
      
      NOTE: (Optional) When you have completed all of the procedures in this document, you can disable the Startup Menu, if desired. To do so, return to this section and then follow these steps:
      1. Click Start, and click Run.
      2. Type msconfig and click OK. The System Configuration Utility dialog box appears.
      3. Click Advanced on the General tab.
      4. Uncheck Enable Startup Menu, click OK, and then click OK again.
      5. Restart the computer.
         
• Windows 2000:
  1. Exit all programs.
  2. Click Start, and click Shut Down. The Shut Down Windows dialog box appears.
  3. Click Shut Down, and then click OK.
  4. Click Yes to confirm the shutdown.
  5. Turn off the computer and wait 30 seconds.
     
     NOTE: You must turn off the power to remove the virus from memory. Do not use the reset button.
     
  6. Turn on the computer.
  7. As the computer restarts, you will see a continuous line along the bottom of the screen that looks similar to |||||||||||||||||||||||||||||. Beneath this line you will see the text, "For trouble-shooting and advanced startup options for Windows 2000, press F8." Immediately press F8.
  8. Select Safe Mode, and then press Enter. Windows will start in Safe Mode.

If you cannot run program files
If you cannot run program files because you have already deleted the Files32.vxd file, then follow the procedure for the version of Windows that you are running. Otherwise, go on to the next section.

• Windows 95/98

1. Click Start, point to Programs, and click MS-DOS Prompt.
2. Type copy regedit.exe regedit.com and then press Enter.
3. Type start regedit.com and then press Enter.
4. Proceed to the Edit the registry section.
   
   NOTE: The Registry Editor will open in front of the DOS window. After you have finished editing the registry, and have closed the Registry Editor, close the DOS window.
   

• Windows NT/2000

1. Click Start, point to Find, and click Files or Folders.
2. Make sure that "Look in" indicates the drive on which Windows is installed.
3. Type regedit.exe in the Named box, and click Find Now.
4. Right-click the Regedit.exe file in the results pane, and click Copy.
5. Close the Find dialog box.
6. Right-click the Windows desktop, point to New, and click Folder. Type a name for the folder, such as RegFix, and then press Enter.
7. Double-click the folder you just created to open it, click the Edit menu, and click Paste. This will place a copy of Regedit.exe in the folder.
8. Click the View menu, and click Options. The Options dialog box appears.
9. Click the View tab, and make sure that "Hide file extensions for known file types" is not checked. Click OK.
10. Right-click the copy of the Regedit.exe file, and click Rename.
11. Change Regedit.exe to Regedit.com, and then press Enter. Click Yes to confirm the change.
12. Double-click the Regedit.com file to start the Registry Editor, and then proceed to the Edit the registry section.

NOTE: After PrettyPark.Worm has been successfully removed, you may delete the Regedit.com file.

Edit the registry

CAUTION: We strongly recommend that you back up the Windows registry before making any changes. Incorrect changes to the registry can result in permanent data loss or corrupted files. Please make sure you modify only the keys specified in this document. For more information about how to back up the registry, please read How to back up the Windows registry before proceeding with the following steps. If you are concerned that you cannot follow these steps correctly, then please do not proceed. Consult a computer technician for more information.

If you are confident that you can complete the following steps without error, then please proceed with caution, keeping in mind all warnings you have read.

1. Start the Registry Editor if necessary:
   • If you have performed the procedure in the previous section, the Registry Editor is already open. Skip to step 4.
   • If it was not necessary to perform the procedures in the previous section, go on to step 2.
2. Click Start, and click Run. The Run dialog box appears.
3. Type regedit and click OK. The Registry Editor opens.
4. Navigate to and open the following key:
   
   HKEY_LOCAL_MACHINE\Software\Classes\exefile\shell\open\command
   
   Important Warning!
   The \Classes subkey contains many subkey entries that refer to other file extensions. One of these file extensions is .exe. Changing this extension can prevent any files ending with a .exe extension from running. Make sure you browse all the way along this path until you reach the \command subkey.
   Do not modify the HKEY_LOCAL_MACHINE\Software\Classes\.exe key.
   Do modify the HKEY_LOCAL_MACHINE\Software\Classes\exefile\shell\open\command subkey that is shown in the following figure.
   
   <<=== NOTE: This is the key that you need to modify.
   
   
5. Double-click the (Default) value in the right pane.
6. Delete the current value data, and then type "%1" %* (quote-percent-one-quote-space-percent-asterisk).
   
   NOTE: The Registry Editor will automatically enclose the value within quotation marks. When you click OK, the (Default) value should look exactly like this:
   
   ""%1" %*"
   
   Make sure you completely delete all value data in the command key before typing the correct data. If a space is left accidentally at the beginning of the entry, any attempt to run program files will result in the error message, "Windows cannot find .exe." If this happens to you, start over at the beginning of this document, making sure to completely remove the current value data.
   
7. Close the Registry Editor, and perform a full system scan with Norton AntiVirus to completely remove all traces of the PrettyPark.Worm program files.
8. Restart the computer.
   

To delete the PrettyPark.Worm program files

1. Click Start, point to Find, and click Files or Folders.
2. Make sure that "Look in" is pointing your hard drive, or all drives if this is an option.
3. Type files32.vxd in the Named box, and then click Find Now.
4. Delete any copies that appear.
5. Make sure that "Look in" is pointing your hard drive, or all drives if this is an option.
6. Type pretty*.exe in the Named box, and then click Find Now.
7. Delete any copies that appear.
   
   NOTE: If Norton AntiVirus is installed and running on this computer, you may be alerted that the files are infected when you complete the previous steps. If that happens, choose Delete and ignore any subsequent Windows messages that say that the file cannot be deleted. (This is Windows alerting you that it cannot find the specified file. It cannot find the file because it has already been deleted by Norton AntiVirus.)
   
8. Delete the file PrettyPark.exe.
9. Restart the computer.

Technical Details