W97M.Twopey.C - Removal

NOTE: These instructions are for all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

Update the virus definitions, run a full system scan, and repair all files that are detected as W97M.Twopey.C. For details on how to do this, read the following instructions.

To scan for and repair the infected files:

1. Obtain the most recent virus definitions. There are two ways to do this:
   • Run LiveUpdate, this is the easiest way to obtain virus definitions. These virus definitions have undergone full quality assurance testing by Symantec Security Response and are posted to the LiveUpdate servers one time each week (usually Wednesdays) unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, look at the Virus Definitions (LiveUpdate) line at the top of this write-up.
   • Download the definitions using the Intelligent Updater. Intelligent Updater virus definitions have undergone full quality assurance testing by Symantec Security Response. Symantec post the definitions on U.S. business days (Monday through Friday). You must download from the Symantec Security Response Web site and install manually. To determine whether definitions for this threat are available by the Intelligent Updater, look at the Virus Definitions (Intelligent Updater) line at the top of this write-up.
     
     Intelligent Updater virus definitions are available here. For detailed instructions on how to download and install the Intelligent Updater virus definitions from the Symantec Security Response Web site, click here.
     
2. Start your Symantec antivirus software and make sure that it is configured to scan all files.
   • Norton AntiVirus Consumer products: Read the document How to configure Norton AntiVirus to scan all files.
   • Symantec Enterprise antivirus products: Read the document How to verify a Symantec Corporate antivirus product is set to scan All Files.
3. Run a full system scan.
4. If any files are detected as infected by W97M.Twopey.C, click Repair.

Technical Details