Backdoor.RCServ - Removal

NOTE: These instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

1. Update the virus definitions.
2. Run a full system scan and write down the names of all the files that are detected as infected with Backdoor.RCServ. (You can attempt to delete the files, but this may not be possible if the system is using them. The primary purpose of this step is to discover the Trojan's file names.)
3. Do one of the following:
   • Windows 95/98/Me: Restart the computer in Safe mode.
   • Windows NT/2000/XP: Stop the Trojan process.
4. Run a full system scan and delete all the files detected as Backdoor.RCServ.
5. Reverse the changes that the Trojan made to the registry.
   

For specific details on each of these steps, read the following instructions.

1. Updating the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

• Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
• Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
  
  The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.

2. Scanning for and recording the names of the Trojan files

1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
   • For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files."
   • For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec Corporate antivirus product is set to scan all files."
2. Run a full system scan.
3. If any files are detected as infected with Backdoor.RCServ, write down the Trojan file names. It is not necessary to record the path. You can try to delete the detected files (after recording the file names), but this may not be possible at this point.

3. Restarting the computer in Safe mode or stopping the Trojan process
Windows 95/98/Me
Restart the computer in Safe mode. All the Windows 32-bit operating systems, except for Windows NT, can be restarted in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode."

Windows NT/2000/XP
To stop the Trojan process:

1. Press Ctrl+Alt+Delete once.
2. Click Task Manager.
3. Click the Processes tab.
4. Double-click the Image Name column header to alphabetically sort the processes.
5. Scroll through the list and look for the file names that you wrote down while following the instructions in the previous section.
6. Click each file that you find, and then click End Process.
7. Exit the Task Manager.

4. Scanning for and deleting the infected files

1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
   • For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files."
   • For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec Corporate antivirus product is set to scan all files."
2. Run a full system scan.
3. If any files are detected as infected with Backdoor.RCServ, click Delete.

5. Reversing the changes made to the registry

CAUTION: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.

1. Click Start, and then click Run. (The Run dialog box appears.)
2. Type regedit, and then click OK. (The Registry Editor opens.)
3. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   
   
4. In the right pane, delete the values that represent the Trojan file names that you recorded earlier. They will be in a format similar to:
   
   <Trojan file name> <Path to the Trojan>\<Trojan file name>
   
   
5. Exit the Registry Editor.

Technical Details