Backdoor.IRC.Zcrew - Removal

These instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

1. Update the virus definitions.
2. Restart the computer in Safe mode.
3. Run a full system scan and delete all the files detected.
4. Delete the value added to the registry.

For specific details on each of these procedures, read the following instructions.

1. Updating the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

• Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
• Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
  
  The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.

2. Restarting the computer in Safe mode
All the Windows 32-bit operating systems, except Windows NT, can be restarted in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode."

3. Scanning for and deleting the infected files

1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
   • For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files."
   • For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec Corporate antivirus product is set to scan all files."
2. Run a full system scan.
3. If any files are detected as infected with Backdoor.IRC.Zcrew, click Delete.
4. Using Windows Explorer, locate and delete the folder, %System%\www. (All the variants do not add this folder.)
   

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

1. Click Start > Run.
2. Type regedit
3. Click OK.
   
   Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.
   
   
4. Navigate to the subkey:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   
5. In the right pane, delete the value:
   
   "ccreg" = "%System%\explorer.exe"
   
   
6. Navigate to the subkey:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   
7. In the right pane, delete the value:
   
   "EXPLORE" = "%System%\explore.exe"
   
   
8. Navigate to and delete the subkeys:
   
   HKEY_ALL_USERS\SOFTWARE\OBCD\DateUsed
   HKEY_ALL_USERS\SOFTWARE\WinRAR SFX
   
   
9. Exit the Registry Editor.
   

Technical Details