BAT.Mumu.A.Worm - Removal

Removal using the BAT.Mumu.A.Worm Removal Tool
Symantec Security Response has created a tool to remove BAT.Mumu.A.Worm, which is the easiest way to remove this threat.

Manual Removal
As an alternative to using the removal tool, you can manually remove this threat.

The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

1. Disable System Restore (Windows Me/XP).
2. Finding and stopping a process (if applicable).
3. Finding and stopping the service.
   Revert the modifications made to the admin account.
4. Update the virus definitions.
5. Run a full system scan and delete all the files detected as BAT.Mumu.A.Worm or Hacktool.Hacline. Delete any additional undetected and unwanted files mentioned above.

For specific details on each of these steps, read the following instructions.

1. Disabling System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

• "How to disable or enable Windows Me System Restore"
• "How to turn off or turn on Windows XP System Restore"

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools Cannot Clean Infected Files in the _Restore Folder," Article ID: Q263455.

2. Finding and stopping a process (if applicable)

1. Press Ctrl+Alt+Delete once.
2. Click Task Manager.
3. Click the Processes tab.
4. Double-click the Image Name column header to alphabetically sort the processes.
5. Scroll through the list and look for ntservice.exe.
6. If you find the file, click it, and then click End Process.
7. Exit the Task Manager.

3. Finding and stopping the service

1. Click Start, and then click Run.
2. Type services.msc, and then click OK.
3. Locate and select the service, "Application."
4. Click Action, and then click Properties.
5. Click Stop.
6. Change Startup Type to Manual.
7. Click OK and close the Services window.
8. Restart the computer.

4. Updating the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

• Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
• Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
  
  The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.

5. Scanning for and deleting the infected files

1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
   • For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files."
   • For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec Corporate antivirus product is set to scan all files."
2. Run a full system scan.
3. If any files are detected as infected with BAT.Mumu.A.Worm or Hacktool.Hacline, click Delete.
4. Refer to the list in the "Technical Details" section and use Windows Explorer to delete any of the non-malicious files that you find.

Technical Details