Spyware.Netobserve - Removal

The following instructions pertain to all Symantec antivirus products that support Security Risk detection.

1. Update the definitions.
2. Uninstall Spyware.Netobserve using the Add/Remove Programs utility.
3. Run a full system scan and delete all the files detected as Spyware.Netobserve.
4. Delete the value that was added to the registry.
   

For specific details on each of these steps, read the following instructions.

1. To update the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.

2. To uninstall the Adware

1. Do one of the following:
   • On the Windows 98 taskbar:
     1. Click Start > Settings > Control Panel.
     2. In the Control Panel window, double-click Add/Remove Programs.
        
        
   • On the Windows Me taskbar:
     1. Click Start > Settings > Control Panel.
     2. In the Control Panel window, double-click Add/Remove Programs.
        If you do not see the Add/Remove Programs icon, click "...view all Control Panel options."
        
        
   • On the Windows 2000 taskbar:
     By default, Windows 2000 is set up the same as Windows 98, so follow the instructions for Windows 98. If otherwise, click Start, point to Settings > Control Panel, and then click Add/Remove Programs.
     
     
   • On the Windows XP taskbar:
     1. Click Start > Control Panel.
     2. In the Control Panel window, double-click Add or Remove Programs.
        
        
2. Click NETObserve 2.97 Trial.
   
   
   Note: You may need to use the scroll bar to view the whole list.
   
   
3. Click Add/Remove, Change/Remove, or Remove (this varies with the operating system). Follow the prompts.

3. To scan for and delete the files

1. Start your Symantec antivirus program, and then run a full system scan.
2. If any files are detected as Spyware.Netobserve , click Delete.
   
   Notes:

• If your Symantec antivirus product reports that it cannot delete a detected file, write down the path and file name. Then use Windows Explorer to locate and delete the file.
• If you ran the Add/Remove programs applet as described in the previous section, all the files may have been removed, and thus none of them will be detected.

4. To delete the value from the registry

Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.

Note: This is done to make sure that all the keys are removed. They may not be there if the uninstaller removed them.

1. Click Start > Run.
2. Type regedit
   
   Then click OK.
   
   
3. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\904000001E872D116BF00006799C897E\Usage
   
   
4. In the right plane, delete the value:
   
   "ProductNonBootFiles"=0x30E2000D
   
   
5. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\ExploreAnywhere Software
   
   
6. In the left plane, delete the subkey:
   
   NO
   
   
7. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
   
   
8. In the left plane, delete the subkey:
   
   NETObserve 2.97 TRIAL
   
9. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   
10. In the right plane, delete the value:
    
    "1Sys32Cfg"="%ProgramFiles%ExploreAnywhere\NETObserve\no32mon.exe"
    
11. Exit the Registry Editor.

Technical Details