Spyware.Shopnav - Removal

1. Update the definitions.
2. Unregister the .dll files so that they can be deleted.
3. Restart the computer in Safe mode or VGA mode.
4. Delete the installation folder C:\Program Files\Srng.
5. Run a full system scan and delete any files detected as Sypware.Shopnav.
6. Delete the value that was added to the registry.

For specific details on each of these steps, read the following instructions.

1. Updating the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.


2. Unregistering the .dll files

1. Click Start, and then click Run. (The Run dialog box appears.)
2. Type, or copy and paste, the following text:
   
   regsvr32 /u "C:\Program Files\Srng\SearchHook.dll"
   
   then click OK.
   
   

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   Note: If you type the text (instead of copying and pasting it), make sure that you type it exactly as shown and that you include the quotes.

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3. After a few seconds, you should see one of the following messages:
   
   (Load Library Failed, [filename].dll was not registered)
   
   (Load Library Succeeded)
   
   In either case, click OK.
   
   
4. Repeat steps a. through c., substituting the following commands in step b:
   
   Regsvr32 /u "C:\Program Files\Srng\IEHelper.dll"
   
   Regsvr32 /u "C:\Program Files\Srng\IEHelper02.dll"
   
   Regsvr32 /u "C:\Program Files\Srng\SNHelper.dll"
   

3. Restarting the computer in Safe mode or VGA mode

Shut down the computer and turn off the power. Wait for at least 30 seconds, and then restart the computer in Safe mode or VGA mode.

• For Windows 95, 98, Me, 2000, or XP users, restart the computer in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode."
• For Windows NT 4 users, restart the computer in VGA mode.

4. Deleting the installation folder
Using Windows Explorer, locate and delete the folder C:\Program Files\Srng or C:\Program Files\Kugoo.

5. Scanning for and deleting the files

1. Start Norton AntiVirus and make sure that it is configured to scan all the files. For more information, read the document, "How to configure Norton AntiVirus to scan all files."
2. Run a full system scan.
3. If any files are detected as Spyware.Shopnav, click Delete.
4. Using Windows Explorer, delete the following files(if they exist):
   • %Windows%\iun6002.exe
   • %Program Files%\ieshnv.ini
   • %Program Files%\ieshnv.bmp
   • %Program Files%\ieshnv.dat
   • %Program Files%\ieshnv.lng
     

6. Deleting the value from the registry

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WARNING: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.

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1. Click Start, and then click Run.
2. Type regedit
   
   Then click OK.
   
   
3. Navigate to and delete the following keys:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{14b3d246-6274-40b5-8d50-6c2ade2ab29b}
   HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{CE7C3CEF-4B15-11D1-ABED-709549C10000}
   HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{CE7C3CE2-4B15-11D1-ABED-709549C10000}
   HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SNHlprObj.SNHlprObj
   HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SNHlprObj.SNHlprObj
   HKEY_LOCAL_MACHINE%\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper
   Objects\{14b3d246-6274-40b5-8d50-6c2ade2ab29b}
   HKEY_LOCAL_MACHINE\Software\Srng
   HKEY_LOCAL_MACHINE\Software\Kugoo
   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\shnv
   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\PCID
   HKEY_ALL_USERS\Software\Srng
   HKEY_ALL_USERS\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{14B3D246-6274-40B5-8D50-6C2ADE2AB29B}
   
   
4. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   
   In the right pane, delete the values:
   
   "srng"
   "kugoo"
   
   
5. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main
   
   In the right pane, delete the values:
   
   "Use search Asst" = "http:/ /2020search.com/9899/search/redir.php?cid=shnv9899PCID=default&s="
   "Use Custom Search URL" = "0x00000000"
   
   
6. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main
   
   In the right pane, change the values:
   
   "Search Page" = "http:/ /2020search.com/9899/search/redir.php?cid=shnv9899PCID=default&s="
   "Search Bar" = "http:/ /pop.popuptoast.com/9899/search/search.html"
   
   to:
   
   "Search Page" = "http:/ /www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"
   "Search Bar" = "http:/ /search.msn.com/spbasic.htm"
   
   
7. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search
   
   In the right pane, change the values:
   
   "Search Assistant" = "http:/ /pop.popuptoast.com/9899/search/search.html"
   "CustomizeSearch" = ""
   
   to:
   
   "Search Assistant" = "http:/ /ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm"
   "CustomizeSearch" = "http:/ /ie.search.msn.com/{SUB_RFC1766}/srchasst/srchcust.htm"
   
   
8. Navigate to the key:
   
   HKEY_ALL_USERS\Microsoft\Internet Explorer\Main
   
   In the right pane, change the values:
   
   "Search Bar" = "http:/ /pop.popuptoast.com/9899/search/search.html"
   "Search Page" = "http/ /search.2020search.com/9899/search/redir.php?cid=shnv9899PCID=default&s="
   
   to:
   
   "Search Bar" = "http:/ /search.msn.com/spbasic.htm"
   "Search Page" = "http:/ /www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"
   
   
9. Navigate to the key:
   
   HKEY_ALL_USERS\SOFTWARE\Microsoft\SearchAssistant
   
   In the right pane, change the value:
   
   "DefaultSearchURL" = "http:/ /2020search.com/9899/search/redir.php?cid=shnv9899PCID=default&s="
   
   to:
   
   "DefaultSearchURL" = "http:/ /www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"
   
   
10. Navigate to the key:
    
    HKEY_ALL_USERS%\Software\Microsoft\Internet Explorer\SearchURL
    
    In the right hand pane, change the value:
    
    "provider" = "msn"
    
    to:
    
    "provider" = ""
    
    
11. Navigate to the key:
    
    HKEY_ALL_USERS%\Software\Microsoft\Internet Explorer\URLSearchHooks
    
    In the right hand pane, change the value:
    
    "{CFBFAE00-17A6-11D0-99CB-00C04FD64497}" = "Microsoft"
    
    to:
    
    "{CFBFAE00-17A6-11D0-99CB-00C04FD64497}" = ""
    
    
12. Exit the Registry Editor.

Technical Details