Dialer.NewDial - Removal

The following instructions pertain to all Symantec antivirus products that support Security Risk detection.

1. Update the definitions.
2. Close modem connections
3. Run a full system scan and delete all the files detected as Dialer.NewDial.
4. Delete the value that was added to the registry.
   

For specific details on each of these steps, read the following instructions.

1. Updating the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.

2. To close modem connections
This risk uses available modems to create an Internet connection, sometimes without any visible signs. In order to successfully remove this threat, ensure that all modem-based Internet connections are disconnected before proceeding. For instructions on how to do this, consult the appropriate Internet service provider, computer manufacturer, or operating system documentation.

3. Scanning for and deleting the infected files

1. Start Norton AntiVirus and make sure that it is configured to scan all the files. For more information, read the document, "How to configure Norton AntiVirus to scan all files."
2. Run a full system scan.
3. If any files are detected as infected with Dialer.NewDial, click Delete.
4. Delete the subfolder _DlrApps in the %Windir% folder.

4. Deleting the values from the registry

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WARNING: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.

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1. Click Start, and then click Run. (The Run dialog box appears.)
2. Type regedit
   
   Then click OK. (The Registry Editor opens.)
   
   
3. Navigate to the following key:
   
   HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   
   
4. In the right pane, delete the value:
   
   "igsex2x"="%Windows%\_DlrApps\igsex2x.exe /astart..."
   
   
5. Exit the Registry Editor.

Technical Details