Adware.PortalScan - Removal

The following instructions pertain to all Symantec antivirus products that support Security Risk detection.

1. Update the definitions.
2. Run a full system scan and delete all the files detected as Adware.PortalScan.
3. Delete the value that was added to the registry.
   

For specific details on each of these steps, read the following instructions.

1. Updating the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.


2. Scanning for and deleting the infected files

1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
   • For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files."
   • For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec Corporate antivirus product is set to scan all files."
2. Run a full system scan.
3. If any files are detected as with Adware.PortalScan, click Delete.
   
   Note: If your Symantec antivirus product reports that it cannot delete a detected file, write down the path and file name. Then use Windows Explorer to locate and delete the file.

3. Deleting the value from the registry

WARNING: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.

Click Start, and then click Run. (The Run dialog box appears.)

1. Type regedit
   
   Then click OK. (The Registry Editor opens.)
   
   
2. Delete the following registry subkeys if they are present:
   
   HKEY_LOCAL_MACHINE%\SOFTWARE\slmss
   HKEY_LOCAL_MACHINE%\SOFTWARE\absr
   HKEY_CLASSES_ROOT%\CLSID\{3E7145B1-EA07-42CE-9299-11DF39FF54BD}
   HKEY_CLASSES_ROOT%\CLSID\{34EF5B1C-52CB-400b-8B7C-F787018B3826}
   HKEY_CLASSES_ROOT%\Interface\{E9D8697E-BEA9-4170-84F3-509AD2A11951}
   HKEY_CLASSES_ROOT%\TypeLib\{3CD9D85E-1FF2-4BF7-A113-6669B8D1E676}
   HKEY_CLASSES_ROOT%\URLLauncher.URLLauncherControl
   HKEY_CLASSES_ROOT%\URLLauncher.URLLauncherControl.1
   HKEY_CLASSES_ROOT%\AdRotator.Application
   
   
3. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   
   
4. In the right pane, delete the following values, if present:
   
   "absr" = "[PATH TO FILE NAME]"
   
   and
   
   "slmss" = "[PATH TO FILE NAME]"
   
   
5. Exit the Registry Editor

Technical Details