W32.Petch.B - Removal

The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

1. Disable System Restore (Windows Me/XP).
2. Update the virus definitions.
3. Run a full system scan and delete all the files detected as W32.Petch.B.
4. Delete the value that was added to the registry.
5. Restore the Internet Explorer settings.
   

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

• "How to disable or enable Windows Me System Restore"
• "How to turn off or turn on Windows XP System Restore"

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Note: When you are completely finished with the removal procedure, and you are satisfied that the threat has been removed, you should re-enable System Restore by following the instructions in the aforementioned documents.

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For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools Cannot Clean Infected Files in the _Restore Folder," Article ID: Q263455.

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

• Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
• Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
  
  The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.

3. To scan for and delete the infected files

1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
   • For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files."
   • For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec Corporate antivirus product is set to scan all files."
2. Run a full system scan.
3. If any files are detected as infected with W32.Petch.B, click Delete.

4. To delete the value from the registry

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WARNING: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.

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1. Click Start, and then click Run. (The Run dialog box appears.)
2. Type regedit
   
   Then click OK. (The Registry Editor opens.)
   
   
3. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
   
   
4. In the right pane, double-click:
   
   Userinit
   
   
5. In the Value data box, change the last part of the text from:
   
   userinit32.exe
   
   to:
   
   userinit.exe
   
   and click OK.
   
   
6. Navigate to the key:
   
   HKEY_CURRENT_USER\Control Panel\Desktop
   
   
7. In the right pane, delete the value:
   
   "SCRNSAVE.EXE" = "%windir%\system32\ctfmon32.exe"
   
   
8. Exit the Registry Editor.
   
   

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   Note: Given the particularly destructive nature of this Trojan, Symantec recommends restoring the registry from a clean backup to restore the functionality of the various Windows features that the virus disables in step 5 of the "Technical Details" section.

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5. To restore the Internet Explorer settings
Some of the changes that the Trojan makes to the registry will modify some Internet Explorer settings. One of the settings that it changes is to the home page.

To reset the home page:

1. Start Microsoft Internet Explorer.
2. Connect to the Internet and go to the page that you want to set as your home page.
3. Click Tools, and then click Internet Options.
4. In the Home page section of the General tab, click Use Current, and then click OK.

If you notice any other problems when using Internet Explorer, change these settings within the program. See your Internet Explorer documentation for instructions.

Technical Details