Spyware.PCAcme - Removal

The following instructions pertain to all Symantec antivirus products that support Security Risk detection.

1. Update the definitions.
2. Uninstall Spyware.PCAcme using the Add/Remove Programs utility.
3. Run a full system scan and delete all the files detected as Spyware.PCAcme.
4. Delete the value that was added to the registry.
   

For specific details on each of these steps, read the following instructions.

1. Updating the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.

2. Uninstalling the Adware

1. If you know the password, do one of the following:
   • On the Windows 98 taskbar:
     1. Click Start > Settings > Control Panel.
     2. In the Control Panel window, double-click Add/Remove Programs.
        
        
   • On the Windows Me taskbar:
     1. Click Start > Settings > Control Panel.
     2. In the Control Panel window, double-click Add/Remove Programs.
        If you do not see the Add/Remove Programs icon, click "...view all Control Panel options."
        
        
   • On the Windows 2000 taskbar:
     By default, Windows 2000 is set up the same as Windows 98. In that case, follow the instructions for Windows 98. Otherwise, click Start, point to Settings, point to Control Panel, and then click Add/Remove Programs.
     
     
   • On the Windows XP taskbar:
     1. Click Start > Control Panel.
     2. In the Control Panel window, double-click Add or Remove Programs.
        
        
2. Click "PC Activity Monitor (uninstall only)."
   
   

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   Note: You may need to use the scroll bar to view the whole list.

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3. Click Add/Remove, Change/Remove, or Remove (this varies with the operating system). Follow the prompts.

3. Scanning for and deleting the files

1. Start Norton AntiVirus and make sure that it is configured to scan all the files. For more information, read the document, "How to configure Norton AntiVirus to scan all files."
2. Run a full system scan.
3. If any files are detected as Spyware.PCAcme, click Delete.
   
   

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   Note: If you ran the Add/Remove programs applet as described in the previous section, it is possible that all the files were removed, and thus, none of them will not be detected.

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4. Deleting the value from the registry

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WARNING: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.

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Note: This is done to make sure that all the keys are removed. They may not be there if the uninstaller removed them.

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1. Click Start, and then click Run. (The Run dialog box appears.)
2. Type regedit
   
   Then click OK. (The Registry Editor opens.)
   
   
3. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   
   
4. In the right pane, delete the random file name value, for example:
   
   "jqieypih"="%sysdir%\jqieypih.exe /setuser"
   
   
5. On Windows 95/98/Me computers, navigate to the key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices
   
   
6. In the right pane, delete the random file name value, for example:
   
   "jqieypih"="%sysdir%\jqieypih.exe"
   
   
7. Exit the Registry Editor.

Technical Details