Dialer.Teens - Removal

This adware program must be manually installed. However, there are several known programs that have Dialer.Teens within them and that install it as the program itself is installed.

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Note: Removing this adware component from the system will likely cause the program that installed it to not function as intended. The uninstaller generally identifies the programs that will not work after uninstallation.

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The following instructions pertain to all Symantec antivirus products that support Security Risk detection.

1. Update the definitions.
2. Close modem connections.
3. Uninstall program-name using the Add/Remove Programs utility.
4. Run a full system scan and delete all the files detected as Dialer.Teens.
   

For specific details on each of these steps, read the following instructions.

1. Updating the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.

2. To close modem connections
This risk uses available modems to create an Internet connection, sometimes without any visible signs. In order to successfully remove this threat, ensure that all modem-based Internet connections are disconnected before proceeding. For instructions on how to do this, consult the appropriate Internet service provider, computer manufacturer, or operating system documentation.

3. Uninstalling the Adware

1. Do one of the following:
   • On the Windows 98 taskbar:
     1. Click Start > Settings > Control Panel.
     2. In the Control Panel window, double-click Add/Remove Programs.
   • On the Windows Me taskbar:
     1. Click Start > Settings > Control Panel.
     2. In the Control Panel window, double-click Add/Remove Programs.
        If you do not see the Add/Remove Programs icon, click "...view all Control Panel options."
   • On the Windows 2000 taskbar:
     By default, Windows 2000 is set up the same as Windows 98. In that case, follow the Windows 98 instructions. Otherwise, click Start, point to Settings, point to Control Panel, and then click Add/Remove Programs.
   • On the Windows XP taskbar:
     1. Click Start > Control Panel.
     2. In the Control Panel window, double-click Add or Remove Programs.
        
2. Click Teens.
   

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   Note: You may need to use the scroll bar to view the whole list.

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3. Click Add/Remove, Change/Remove, or Remove (this varies with the operating system). Follow the prompts.

4. Scanning for and deleting the files

1. Start Norton AntiVirus and make sure that it is configured to scan all the files. For more information on how to do this, read the document, "How to configure Norton AntiVirus to scan all files."
2. Run a full system scan.
3. If any files are detected as Dialer.Teens, click Delete.
   
   

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   Note: If you ran the Add/Remove programs applet as described in the previous section, it is possible that all files were removed and therefore none will be detected

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Technical Details