Spyware.KeyLoggerPro - Removal

The following instructions pertain to all Symantec antivirus products that support Security Risk detection.

1. Update the definitions.
2. Uninstall Spyware.KeyLoggerPro using the Add/Remove Programs utility.
3. Restart the computer in Safe mode.
4. Run a full system scan and delete all the files detected as Spyware.KeyLoggerPro.
5. Delete the value that was added to the registry.
   

For specific details on each of these steps, read the following instructions.

1. To update the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.

2. To uninstall the Spyware
If the software was installed with the Uninstall option, perform the following steps. If the software name does not appear in the Add/Remove Programs window, the Uninstall feature may not have been enabled.

1. Do one of the following:
   • On the Windows 98 taskbar:
     1. Click Start > Settings > Control Panel.
     2. In the Control Panel window, double-click Add/Remove Programs.
        
        
   • On the Windows Me taskbar:
     1. Click Start > Settings > Control Panel.
     2. In the Control Panel window, double-click Add/Remove Programs.
        If you do not see the Add/Remove Programs icon, click "...view all Control Panel options."
        
        
   • On the Windows 2000 taskbar:
     By default, Windows 2000 is set up the same as Windows 98. In that case, follow the instructions for Windows 98. Otherwise, click Start, point to Settings > Control Panel, and then click Add/Remove Programs.
     
     
   • On the Windows XP taskbar:
     1. Click Start > Control Panel.
     2. In the Control Panel window, double-click Add or Remove Programs.
        
        
2. Click Keylogger Pro TRIAL.
   
   Note: You may need to use the scroll bar to view the whole list.
   
3. Click Add/Remove, Change/Remove, or Remove (this varies with the operating system). Follow the prompts.

3. To restart the computer in Safe mode
Shut down the computer and turn off the power. Wait for at least 30 seconds, and then restart the computer in Safe mode or VGA mode. For instructions, read the document, "How to start the computer in Safe Mode."

4. To scan for and delete the files

1. Start Norton AntiVirus and make sure that it is configured to scan all the files. For more information, read the document, "How to configure Norton AntiVirus to scan all files."
2. Run a full system scan.
3. If any files are detected as Spyware.KeyLoggerPro, click Delete.
   
   Notes:

• If your Symantec antivirus product reports that it cannot delete a detected file, write down the path and file names. Then use Windows Explorer to locate and delete the file.
• If you ran the Add/Remove programs applet as described in the previous section, it is possible that all the files were removed, and therefore none will be detected.
  

5. To delete the value from the registry

Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.


Note: This is done to make sure that all the keys are removed. They may not be there if the uninstaller removed them.

1. Click Start > Run.
2. Type regedit
   
   Then click OK.
   
   
3. Navigate to the key:
   
   HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   
   
4. In the right pane, delete the value:
   
   "1Win32Cfg" = "%ProgramFiles%\ExploreAnywhere\KeyloggerPro\keyloggerpro.exe"
   
   
5. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\Software
   
   
6. In the left pane, delete the subkey:
   
   ExploreAnywhere Software
   
   
7. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall
   
   
8. In the left pane, delete the subkey:
   
   Keylogger Pro TRIAL
   
   
9. Exit the Registry Editor.

Technical Details