The following instructions pertain to all Symantec antivirus products that support Security Risk detection.
- Update the definitions.
- Reset the Internet Explorer Home and Search pages.
- Run a full system scan and delete all the files detected as Adware.EasyWWW.
- Deleting any values that were added to the registry.
For specific details on each of these steps, read the following instructions.
1. Updating the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.
2. Reset the Internet Explorer Home and Search pages
3. Scanning for and deleting the files
- Start Internet Explorer.
- Click the Tools menu > Internet Options.
- On the Programs Tab, click "Reset Web Settings."
- In the Reset Web Settings box, make sure that "Also reset my home page" is selected, and then click Yes.
4. Deleting the values from the registry
- Start Norton AntiVirus and make sure that it is configured to scan all files. For more information, read the document, "How to configure Norton AntiVirus to scan all files."
- Run a full system scan.
- If any files are detected as Adware.EasyWWW, write down the path and file names, and then click Delete.
Note: If your Symantec antivirus product reports that it cannot delete a detected file, write down the path and file names. Then use Windows Explorer to locate and delete the file. If Windows also reports that it cannot delete the file, shut down the computer and turn off the power. Wait for at least 30 seconds, and then restart the computer in Safe mode or VGA mode. For instructions, read the document, "How to start the computer in Safe Mode."
Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry
," for instructions.
- Click Start, and then click Run. (The Run dialog box appears.)
- Type regedit
Then click OK. (The Registry Editor opens.)
- Navigate to the key:
- In the right pane, delete any value that refers to a file name that was detected as Adware.EasyWWW.
- Repeat step d for these keys:
Note: All of the keys do not exist on all the systems.
- Exit the Registry Editor.