Trojan.Bookmarker.E - Removal

The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

1. Disable System Restore (Windows Me/XP).
2. Update the virus definitions.
3. Run a full system scan and record the file names detected as Trojan.Bookmarker.E.
4. Restart the computer in Safe mode.
5. Search for the detected .dll file (Usually cpan.dll).
6. Rename the file and the extension.
7. Restart the computer in Safe mode.
8. Delete the value that was added to the registry.
9. Run a full system scan and delete the files detected as Trojan.Bookmarker.E.
10. Reset the Internet Explorer Home page.
11. Reset the Internet Explorer Search page.
12. Remove the links from the Favorites folder.
13. Remove the DNS entries that were added to the Windows Hosts file.
    

For specific details on each of these steps, read the following instructions.

1. Disabling System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

• "How to disable or enable Windows Me System Restore"
• "How to turn off or turn on Windows XP System Restore"
  

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Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, re-enable System Restore by following the instructions in the aforementioned documents.

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For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools Cannot Clean Infected Files in the _Restore Folder," Article ID: Q263455.

2. Updating the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

• Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
• Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
  

The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.

3. Scanning for and recording the names of the infected files

1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
   • For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files."
   • For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec Corporate antivirus product is set to scan all files."
2. Run a full system scan.
3. If any files are detected as infected with Trojan.Bookmarker.E, write down the file names. Do not try to delete them at this time.

4. Restarting the computer in Safe mode
Shut down the computer and turn off the power. Wait for at least 30 seconds, and then restart the computer in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode."

5. Searching for the detected .dll file (Usually Cpan.dll)
Follow the instructions for your operating system

Windows 95/98/Me/NT/2000

1. On the Windows taskbar, click Start > Find or Search > Files or Folders.
2. In the Search Results window, set "Look in" to (C:) and check "Include subfolders."
3. In the "Named" or "Search for..." box, type the name of the .dll file detected as Trojan.Bookmarker.E.
   
   For example:
   
   cpan.dll
   
   
4. Click Find Now or Search Now.

Windows XP

1. On the Windows taskbar, click Start > Search.
2. Click All files and folders.
3. In the "All or part of the file name" box, type the name of the .dll file that was detected as Trojan.Bookmarker.E.
   
   For example:
   
   cpan.dll
   
   
4. Verify that "Look in" is set to "Local Hard Drives" or to (C:).
5. Click "More advanced options."
6. Select "Search system folders."
7. Select "Search subfolders."
8. Select "Search hidden files and folders."
9. Click Search.

6. Renaming the file and the extension
Follow the instructions for your operating system.

Windows 95/98/Me

1. In the search results box, right-click the file that was found > Rename.
2. Rename the file to Badfile.bad. Click OK or Yes to any warning message.
3. Close the Find or Search window.

Windows NT/2000/XP

1. Click Start, and then click Run. (The Run dialog box appears.)
2. Type, or copy and paste, the following command, and then click OK:
   
   cmd /c "attrib -h %systemroot%\system32\cpan.dll & ren %systemroot%\system32\cpan.dll Badfile.bad"
   

7. Restarting the computer in Safe mode

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WARNING: Do not skip this step. Even though you are in Safe mode, restart the computer to Safe mode a second time. Do not restart in normal mode, or else the Trojan file will be recreated.

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Shut down the computer and turn off the power. Wait for at least 30 seconds, and then restart the computer in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode."


8. Deleting the value from the registry

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WARNING: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.

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1. Click Start, and then click Run. (The Run dialog box appears.)
2. Type regedit
   
   Then click OK. (The Registry Editor opens.)
   
   
3. Do one of the following:
   • Windows 95/98/Me: If you are running Windows 95/98/Me, skip to step e.
   • Windows NT/2000/XP: If you are running Windows NT/2000/XP, navigate to the key:
     
     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows
     
     
4. In the right pane, delete the value:
   
   "AppInit_DLLs"="cpan.dll"
   
   
5. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Styles
   
   
6. In the right pane, delete the value:
   
   "User Stylesheet"="%Windir%\hh.htt"
   "Use My Stylesheet"=0x1
   
   
7. Exit the Registry Editor.

9. Scanning for and deleting the files

1. Start your Symantec antivirus program and run a full system scan.
2. If any files are detected as infected with Trojan.Bookmarker.E, click Delete.
3. Restart the computer into Normal mode. For instructions, read the appropriate section on returning to Normal mode in the document, "How to start the computer in Safe Mode."

10. Resetting the Internet Explorer Home page

1. Start Microsoft Internet Explorer.
2. Connect to the Internet and go to the page that you want to set as your home page.
3. Click Tools, and then click Internet Options.
4. In the Home page section of the General tab, click Use Current, and then click OK.

11. Resetting the Internet Explorer Search page

1. Start Microsoft Internet Explorer.
2. Click the Search icon on the toolbar.
3. In the Search pane, click Customize.
4. Click Reset.
5. Click Autosearch Settings.
6. Choose a search site from the drop-down list, and then click OK.
7. Click OK.

12. Removing links added to Favorites

1. Start Internet Explorer.
2. Click Favorites, and then Organize Favorites.
3. Delete the links to the pornographic Web sites that the Trojan inserted.
   

13. Removing DNS entries added to Windows Hosts file

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Note: The location of the Hosts file may vary and some computers may not have this file. For example, if the file exists in Windows 98, it will usually be in C:\Windows; and it is located in the C:\WINNT\system32\drivers\etc folder in Windows 2000. There may also be multiple copies of this file in different locations.

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Follow the instructions for your operating system:

• Windows 98/Me/2000
  1. Click Start, point to Find or Search, and then click Files or Folders.
  2. Make sure that "Look in" is set to (C:) and that "Include subfolders" is checked.
  3. In the "Named" or "Search for..." box, type:
     
     hosts
     
     
  4. Click Find Now or Search Now. Follows these steps for each one that you find:
     1. Right-click the file, and then click Properties.
     2. At the bottom of the Properties box, uncheck "Read Only" if it is checked. Click OK.
     3. Right-click the file, and then click "Open With."
     4. Deselect the "Always use this program to open this program" check box.
     5. Scroll through the list of programs and double-click Notepad.
     6. Delete any lines that begin with:
        
        213.159.117.235
        
        
     7. Close Notepad and save your changes when prompted.
        
        
• Windows XP
  1. Click Start, and then click Search.
  2. Click All files and folders.
  3. In the "All or part of the file name" box, type:
     
     hosts
     
     
  4. Verify that "Look in" is set to "Local Hard Drives" or to (C:).
  5. Click "More advanced options."
  6. Check "Search system folders."
  7. Check "Search subfolders."
  8. Click Search.
  9. Click Find Now or Search Now.
  10. Right-click the file, and then click Properties.
      1. At the bottom of the Properties box, uncheck "Read Only" if it is checked. Click OK.
      2. Right-click the file, and then click "Open With."
      3. Deselect the "Always use this program to open this program" check box.
      4. Scroll through the list of programs and double-click Notepad.
      5. Delete any lines that begin with:
         
         213.159.117.235
         
         
      6. Close Notepad and save your changes when prompted.

Technical Details