Spyware.InTheKnow - Removal

The following instructions pertain to all Symantec antivirus products that support Security Risk detection.

1. Update the definitions.
2. Uninstall Spyware.InTheKnow.
3. Run a full system scan and delete all the files detected as Spyware.InTheKnow.
4. Delete the values that were added to the registry.
   

For specific details on each of these steps, read the following instructions.

1. To update the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.


2. To uninstall the Spyware

1. Type the main password to bring up the user interface to Spyware.InTheKnow.
2. Click Manager > Uninstall In The Know ...
3. Follow the prompts.
   

3. To scan for and delete the files

1. Start your Symantec antivirus program, and then run a full system scan.
2. If any files are detected as Spyware.InTheKnow, click Delete.
   
   
   Notes:
   • If your Symantec antivirus product reports that it cannot delete a detected file, write down the path and file names. Then use Windows Explorer to locate and delete the file.
   • If you ran the Add/Remove programs applet as described in the previous section, it is possible that all the files were removed, and therefore none will be detected.

4. To delete the values from the registry

Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.

Note: This is done to make sure that all the keys are removed. They may not be there if the uninstaller removed them.

1. Click Start > Run.
   
2. Type regedit > OK.
   
3. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   
   
4. In the right pane, delete the value:
   
   "Brnts6.exe" = "%System%\Brnts6.exe"
   
   
5. Navigate to the key:
   
   HKEY_LOCAL_MACHINE\Software\Microsoft
   
   
6. In the right pane, delete the value:
   
   "Tg-DTGA3m" = "626I39vGvzVzYL26Oef"
   
   
7. Delete the key:
   
   HKEY_LOCAL_MACHINE\Software\Microsoft\grnx
   
   
8. Exit the Registry Editor.

Technical Details