Spyware.SpyGraphica - Removal

The following instructions pertain to all Symantec antivirus products that support Security Risk detection.

1. Update the definitions.
2. Uninstall Spyware.SpyGraphica.
3. Restart the computer in Safe mode.
4. Run a full system scan and delete all the files detected as Spyware.SpyGraphica.
5. Delete the values that were added to the registry.
   

For specific details on each of these steps, read the following instructions.

1. To update virus definitions
   To obtain the most recent definitions, start your Symantec program and run LiveUpdate.
   
   
2. To uninstall Spyware
   1. Navigate to C:\SpyGraphica.
   2. Double-click UNWISE.EXE.
      
      
3. To restart the computer in Safe mode
   Shut down the computer and turn off the power. Wait for at least 30 seconds, and then restart the computer in Safe mode or VGA mode. For instructions, read the document, How to start the computer in Safe Mode.
   
   
4. To scan for and delete the files
   1. Start Norton AntiVirus and make sure that it is configured to scan all the files. For more information, read the document, How to configure Norton AntiVirus to scan all files.
   2. Run a full system scan.
   3. If any files are detected as Spyware.SpyGraphica, click Delete.
      
      
      Note: If your Symantec antivirus product reports that it cannot delete a detected file, write down the path and file names. Then use Windows Explorer to locate and delete the file. If you ran the uninstallation process as described in the previous section, it is possible that all the files were removed, and therefore none will be detected.
      
      
5. To delete the values from the registry
   
   Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.
   

Note: This is done to make sure that all the keys are removed. They may not be there if the uninstaller removed them.

1. Click Start > Run.
2. In the Open box, type: regedit
   
3. Click OK.
   
   
4. Navigate to the key:
   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
   
   In the right pane, delete the value:
   
   "RegHelp" = "C:\SPYGRA~1\svchosts.exe"
   
   
5. Navigate to the key:
   HKEY_LOCAL_MACHINE\Software
   
   In the left pane, delete the subkey: Windows
   
   Important: Make sure that you do not delete the registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
   
   
6. Navigate to the key:
   HKEY_LOCAL_MACHINE\Software\Wise Solutions\Wise Installation System\Repair
   
   In the left pane, delete the subkey:
   
   C:/SpyGraphica/INSTALL.LOG
   
   
7. Exit the Registry Editor.

Technical Details