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  3. Trojan.StartPage.N

Trojan.StartPage.N - Removal

Risk Level 1: Very Low

Discovered:
April 15, 2005
Updated:
February 13, 2007 12:37:07 PM
Type:
Trojan Horse
Systems Affected:
Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows XP

The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Run a full system scan and delete all the files detected as Trojan.StartPage.N.
  4. Delete any values added to the registry.
  5. Reset the Internet Explorer Search page.
For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
Note:
When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the document: Virus Definitions (LiveUpdate).
  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the document: Virus Definitions (Intelligent Updater).

    The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.


3. To scan for and delete the infected files
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
  2. Run a full system scan.
  3. If any files are detected as infected with Trojan.StartPage.N, click Delete.

    Note:
    If your Symantec antivirus product reports that it cannot delete an infected file, Windows may be using the file. To fix this, run the scan in Safe mode. For instructions, read the document: How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

    After the files are deleted, restart the computer in Normal mode and proceed with section 4.

    Warning messages may be displayed when the computer is restarted, as the threat has not been fully removed at this point. Please ignore these messages and just click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

    Title: [File path]
    Message body: Windows cannot find [file name]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.
  1. Click Start > Run.
  2. Type regedit
  3. Click OK.

  4. Navigate to the subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

  5. In the right pane, delete the value:

    "[random name]" = "%Windir%\[random name].exe"

  6. Navigate to and delete the following registry subkeys:

    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\{911BDC64-D55E-475D-82EA-A7A71A9C2199}
    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\{BB92F9B1-75C9-4BBA-8D37-696397472114}
    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\VerKey1
    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\VerKey1Prev


  7. Exit the Registry Editor.

5. To reset the Internet Explorer Search page
Follow the instructions for your version of Windows.

Windows 98/Me/2000
  1. Start Microsoft Internet Explorer.
  2. Click the Search button on the toolbar.
  3. In the Search pane, click Customize.
  4. Click Reset.
  5. Click Autosearch Settings.
  6. Select a search site from the drop-down list, and then click OK.
  7. Click OK.

Windows XP
Because Windows XP is set by default to use animated characters in the search, how you do this can vary. Read all the instructions before you start.
  1. Start Microsoft Internet Explorer.
  2. Click the Search button on the toolbar.
  3. Do one of the following:
    • If the pane that opens looks similar to the following picture, click the word Customize and proceed to step h:




    • If the pane that opens has the words "Search Companion" at the top, and the center looks similar to the following picture, click the Change preferences link and proceed with step d.




  4. Click the Change Internet search behavior link.
  5. Under "Internet Search Behavior," click With Classic Internet Search.
  6. Click OK. Then close Internet Explorer. (Close the program for the change to take effect.)
  7. Start Internet Explorer. When the search pane opens, it should look similar to the following picture:





    Click the word Customize, and then proceed with the next step.

  8. In the Search pane, click Customize.
  9. Click Reset.
  10. Click Autosearch Settings.
  11. Select a search site from the drop-down list, and then click OK.
  12. Click OK.
  13. Do one of the following:
    • If you were using (or want to continue using) the "Classic Internet Search" panel, stop here (or proceed with the next section).
    • If you want to go back to the "Search Companion" search (it usually has an animated character at the button), proceed with step n.

  14. Click the word Customize again.
  15. In the "Customize Search Settings" window, click Use Search Companion > OK.
  16. Close Internet Explorer. The next time you open it, it will again use the Search Companion.


Writeup By: Candid Wueest

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