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Spyware.NiceSpy - Removal

Updated:
February 13, 2007 11:43:50 AM
Type:
Spyware
Version:
4.0
Publisher:
NICESOFT STUDIO
Risk Impact:
High
File Names:
setup.exe nsserver.exe spydll.dll viewer.exe
Systems Affected:
Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows XP

The following instructions pertain to all Symantec antivirus products that support security risk detection.
  1. Update the definitions.
  2. Run a full system scan.
  3. Delete any values added to the registry.
For specific details on each of these steps, read the following instructions.

1. To update the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.


2. To run the scan
  1. Start your Symantec antivirus program, and then run a full system scan.
  2. If any files are detected as Spyware.NiceSpy and depending on which software version you are using, you may see one or more of the following options:

    Note: This applies only to versions of Norton AntiVirus that support security risk detection. If you are running a version of Symantec AntiVirus Corporate Edition that supports security risk detection, and security risk detection has been enabled, you will only see a message box that gives the results of the scan. If you have questions in this situation, contact your network administrator.
    • Exclude (Not recommended): If you click this button, it will set the risk so that it is no longer detectable. That is, the antivirus program will keep the security risk on your computer and will no longer detect it to remove from your computer.

    • Ignore or Skip: This option tells the scanner to ignore the risk for this scan only. It will be detected again the next time that you run a scan.

    • Cancel: This option is new to Norton Antivirus 2005. It is used when Norton Antivirus 2005 has determined that it cannot delete a security risk. This Cancel option tells the scanner to ignore the risk for this scan only, and thus, the risk will be detected again the next time that you run a scan.

      To actually delete the security risk:
      • Click its file name (under the Filename column).
      • In the Item Information box that displays, write down the full path and file name.
      • Then use Windows Explorer to locate and delete the file.

        If Windows reports that it cannot delete the file, this indicates that the file is in use. In this situation, complete the rest of the instructions on this page, restart the computer in Safe mode, and then delete the file using Windows Explorer. Restart the computer in Normal mode.

    • Delete: This option will attempt to delete the detected files. In some cases, the scanner will not be able to do this.
      • If you see a message, "Delete Failed" (or similar message), manually delete the file.
      • Click the file name of the risk that is under the Filename column.
      • In the Item Information box that displays, write down the full path and file name.
      • Then use Windows Explorer to locate and delete the file.

        If Windows reports that it cannot delete the file, this indicates that the file is in use. In this situation, complete the rest of the instructions on this page, restart the computer in Safe mode, and then delete the file using Windows Explorer. Restart the computer in Normal mode.

        Note: If your Symantec antivirus product reports that it cannot delete a detected file, Windows may be using the file. To fix this, run the scan in Safe mode. For instructions, read the document: How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

        After the files are deleted, restart the computer in Normal mode and proceed with the next section.

        Warning messages may be displayed when the computer is restarted, as the threat has not been fully removed at this point. Please ignore these messages and just click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

        Title: [File path]
        Message body: Windows cannot find [file name]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

3. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. Read the document: How to make a backup of the Windows registry.
  1. Click Start > Run.
  2. Type regedit

    Then click OK.

  3. Navigate to and delete the subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{03418CC8-4835-495B-B872-712373FCB9E8}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0D821067-FCF9-4704-9287-0D8F76FE6513}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0DF4F2EA-BB82-4B39-B6B1-76380A2BD511}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0EA6B21C-D079-4496-811B-F65F789584B6}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{10E321CC-683E-4060-B938-4F53234D9593}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{53DECA78-C334-4235-9165-1FE7D8912A76}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{61A97AB1-549D-4BE0-B996-95DAC5CF266F}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{64C7DBCC-AA2A-46DE-BEC2-D38BDC7DE2B2}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{6C36FAD9-05D1-4FEE-9801-C0D8DE072231}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7CCEA6B7-9FA5-4943-97D2-10D023CF0861}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{81CA5571-C109-47AE-BE1C-2DF9CB8999FF}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{82782BC8-FA2C-4BE4-BB97-EDBFBE5D7A96}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8738B430-6CF3-4B27-86D3-6D3C5E70702A}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8EA58D13-80D3-4D37-A348-6F54F221DBE6}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{90D0A753-AD45-40FD-8C6E-555600EE5EB4}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{93F6D1D2-E82D-446F-975A-8B2CEEE9AE9D}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9E5E31A2-B318-452A-9383-B21393234F1D}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A62C8BDB-D1FC-4FDD-A2A2-EEFF73262A41}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A68D4F55-3A3F-4D36-97A6-E73DEF853DAC}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AC3F1977-CD10-41B2-9977-7693A4C13377}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AED3A6B3-2171-11D2-B77C-0008C73ACA8F}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AF027B74-640D-4DC9-A512-7B40AB718541}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B10BF17C-F7EC-4EE2-AD7A-6F42816AEC0F}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B1CC9084-0177-4136-9B1B-C06C061F1E1D}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B3A0ACB9-3D8C-4999-9E6B-3E44372E11DD}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B4B8EFD3-E3F5-4CFB-A658-3EB23D3394F7}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DBAAEA4B-AD29-47BD-8776-C787D5BE28AA}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E4A124C5-02E1-4556-83E0-CBA6BCF69D98}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E5FF9F62-0E7C-4372-8AD5-DA7D2418070C}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E9EE4194-A178-4F1A-8374-3488B3839DD1}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{EBB60944-8D04-4293-93D7-8F9C92C7B0F2}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F812B147-0E26-4222-8EE4-9F753CD2B39C}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{08B9999C-DAD2-4353-B25B-8CCAFFCA4D16}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{0C21B3B1-2B11-45F2-8A9E-DCC5032DE98A}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{14E61A41-8846-11D2-B7E4-0008C73ACA8F}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{1E6D8684-755D-4847-BF40-68EC5E4BC1E9}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{23E86816-772B-4B28-A924-A135CFF6469A}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{3A037057-57F0-4904-A1E0-AD0EA2FB564E}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{41DBA1FA-44F6-4BD5-82DF-1A7FDEA0475D}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{56930358-AD72-408F-83C4-A2B0DC8037B2}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{607A06FE-2FDA-4ADC-854D-D016D98D83DB}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{65C53BE7-ED21-4C25-B189-DA0E8FAD5231}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{684130B2-2B8A-4E8D-BE71-8F4052882076}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{821AAFE5-2F19-47EB-ACA9-3B4C1D64AC27}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{952F0B99-50B6-44B3-AE0D-700D5B98B416}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{AED3A6B1-2171-11D2-B77C-0008C73ACA8F}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{B89D0E7A-0F5B-40EE-8AF3-08FA2ED9534F}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{CF2ED965-E0BA-4FE4-ADE2-38BD48F112E8}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E05AEA1E-BCB1-473A-8B2A-4829D9E1AD23}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{A5F07B4C-3530-4982-80FE-261F8279DDC9}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{AED3A6B0-2171-11D2-B77C-0008C73ACA8F}
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.Attachment
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.Attachments
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.Headers
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.MailMerge
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.Message
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.Messages
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.PGPDecodeResult
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.PGPDecodeResultCollection
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.PGPDecodeResults
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.POP3
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.Recipient
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.Recipients
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.SMTPMail
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\jmail.SpeedMailer
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.AboutBox
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.AboutBox.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.AppMonitor
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.AppMonitor.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.AppMonitorBox
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.AppMonitorBox.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.ExplorerBox
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.ExplorerBox.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.FileMonitor
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.FileMonitor.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.FileMonitorBox
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.FileMonitorBox.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.KeyBoardMonitor
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.KeyBoardMonitor.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.KeyBoardMonitorBox
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.KeyBoardMonitorBox.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.LogonMonitor
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.LogonMonitor.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.LogonMonitorBox
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.LogonMonitorBox.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.RegisterBox
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.RegisterBox.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.ScreenMonitor
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.ScreenMonitor.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.ScreenMonitorBox
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.ScreenMonitorBox.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.SettingBox
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.SettingBox.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.TextInputMonitor
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.TextInputMonitor.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.TextInputMonitorBox
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.TextInputMonitorBox.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.WebMonitor
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.WebMonitor.1
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.WebMonitorBox
    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\NiceSpyDll.WebMonitorBox.1

  4. Navigate to the subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

  5. In the right pane, delete the value:

    "SystemService" = "C:\Program Files\NiceSPY system expert\nsserver.exe"

  6. Exit the Registry Editor.


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